Creative Cloud Trial Reset (New Computer)

Hey guys, I am sorry if this has already been answered but I have just been in an online chat with an extremely incompetent adobe rep about this issue. Perhaps you can help.

In the very recent past if I had purchased a new computer (while on my old computer the adobe creative cloud trial was expired) it would let me download and install a new trial of creative cloud for 7 days. Again, we are talking about an instance where I had an expired trial of adobe illustrator CC under a specific adobe id. I test and review alot of budget laptops so its been nice to be able to install a new instance of illustrator CC trial on a NEW computer that has never had it before.

So now I have a new very budget laptop, purchased today.I went to the adobe website and logged in with my adobe id. I downloaded illustrator and for some reason it opened and let me create a new file. So it DID work ONCE.But because it is a new laptop, windows updates needed to install and I had to restart my pc. So when I went to open on illustrator again, It tells me my trial has expired. Has anyone else experienced this?

Thank You

Please let me know if you need any additional info.