Creative Cloud update failed error code 509

Community Beginner ,
Dec 05, 2020 Dec 05, 2020

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Microsoft surface 7 c: drive Drive type: NTFS

The error link doesn't help because it is installing on the correct (ie. NTFS) drive. Any ideas? Photoshop and Lightroom opened without any problems so far...

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Creative Cloud, Installation, New user

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LEGEND ,
Dec 06, 2020 Dec 06, 2020

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What CPU is in that system? Exact Specs please.

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Community Beginner ,
Dec 12, 2020 Dec 12, 2020

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Thanks for your reply. Here are the specs for the CPU:

Processor Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz, 1800 Mhz, 4 Core(s), 8 Logical Processor(s)

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Adobe Community Professional ,
Dec 12, 2020 Dec 12, 2020

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Have a look at the technote below on error 509 and see if the proposed solution works for you:
https://helpx.adobe.com/au/creative-cloud/kb/troubleshoot-download-install-logs.html#error509 

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Community Beginner ,
Dec 12, 2020 Dec 12, 2020

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Thanks for the reply. Everything is on the c: drive which is NTFS, so that doesn't seem to be the problem. Photoshop and lightroom seem to be running fine. I still get an error that says "Creative Cloud update failed" refering me to that error code 509 page Dean_Utian recommended.

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