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johng20526377
johng20526377
Participant
December 6, 2020
Question

Creative Cloud update failed error code 509

  • December 6, 2020
  • 2 replies
  • 812 views

Microsoft surface 7 c: drive Drive type: NTFS

The error link doesn't help because it is installing on the correct (ie. NTFS) drive. Any ideas? Photoshop and Lightroom opened without any problems so far...

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2 replies

D
Community Expert
DeanUtianCommunity Expert
Community Expert
December 13, 2020

Have a look at the technote below on error 509 and see if the proposed solution works for you:
https://helpx.adobe.com/au/creative-cloud/kb/troubleshoot-download-install-logs.html#error509 

johng20526377
johng20526377Author
Participant
December 13, 2020

Thanks for the reply. Everything is on the c: drive which is NTFS, so that doesn't seem to be the problem. Photoshop and lightroom seem to be running fine. I still get an error that says "Creative Cloud update failed" refering me to that error code 509 page Dean_Utian recommended.

Just Shoot Me
Just Shoot Me
Legend
December 6, 2020

What CPU is in that system? Exact Specs please.

johng20526377
johng20526377Author
Participant
December 13, 2020

Thanks for your reply. Here are the specs for the CPU:

Processor Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz, 1800 Mhz, 4 Core(s), 8 Logical Processor(s)

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