Deactivation

New Here ,
Feb 14, 2021 Feb 14, 2021

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I have just scrapped two old computers which had Photoshop Elements installed. Trying to run the programme on new PC, get error message telling me serial number reached maximum and I need to deactivate on other machines. As these are now scrapped and recycled, how can I deactivate so can run on new machine? Direct suppot on Adobe site seems impossible to contact.

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Activation, Installation

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Adobe Community Professional ,
Feb 14, 2021 Feb 14, 2021

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Try deactivating from the account page

https://helpx.adobe.com/creative-cloud/kb/activation-limit-reached-creative-cloud.html#sign-out-acco...

If it does not help then you will need to contact support. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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