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Pedro Bala
Pedro Bala
Participant
March 26, 2016
Answered

Download error! Unable to reach adobe servers. Please check your internet connectivity, firewall settings, and try again

  • March 26, 2016
  • 2 replies
  • 1542 views

Hello everyone,

Before writing this I took the time to research online, but no luck.

I just decided to buy the photographers package of CC. Downloaded the installer and moved forward with the installation, used my Adobe ID to log in and got the error:

"Download error! Unable to reach adobe servers. Please check your internet connectivity, firewall settings, and try again."


I don't use firewall or any antivirus and there is no port forwarding at my internet connection.


The software has been installed in a Mac Pro 2012, Running Mavericks 10.9.5. I have fully uninstalled CC installer using App Cleaner. Also went under the ~/Library/Application Support and ~/Library/Preferences  moved those .plists away for another clean install but no success.


Any help will be greatly appreciated it.

Thank you for all your help in advance.



    This topic has been closed for replies.
    Correct answer Pedro Bala

    Moved to Downloading, Installing, Setting Up

    Thanks,

    Mohit


    Hi Mohit,

    Thank you for the link, but this was driving me nuts and taking me too long to figure it out. So I saved all my work and formatted my hard drive with an new install of OSX.

    That resolved the issue.

    Thank you everyone for your input!

    Pedro

    2 replies

    Pedro Bala
    Pedro BalaAuthor
    Participant
    March 28, 2016

    Any more ideas how to resolve this?

    Thank you!!

    Mohit Goyal
    Community Manager
    Mohit GoyalCommunity Manager
    Community Manager
    March 28, 2016

    Please refer: Creative Cloud Help | Download Error in Apps tab of Creative Cloud Desktop Application

    Let us know if that helps.

    Regards,

    Mohit

    Pedro Bala
    Pedro BalaAuthor
    Participant
    March 28, 2016

    Hi Mohit,

    I have deleted both folders according to the article above and no success. it's still broke

    Any other advice Mohit?

    Anybody else

    Thank youuu!!

    Meahwhile I have a subscription that doesn't work

    Thank you for all your help in advance

    Just Shoot Me
    Just Shoot Me
    Legend
    March 26, 2016

    Check the HOSTS file for any reference to Adobe and or Adobe.com. Remove any if they are there.

    Pedro Bala
    Pedro BalaAuthor
    Participant
    March 26, 2016

    Hi Just Shoot Me,

    Thank you for the reply, I have check my Host file under the Hidden /etc but there isn't any thing about Adobe or Adobe.com

    this is what it looks like:

    ##

    # Host Database

    #

    # localhost is used to configure the loopback interface

    # when the system is booting.  Do not change this entry.

    ##

    127.0.0.1 localhost

    255.255.255.255 broadcasthost

    ::1             localhost

    fe80::1%lo0 localhost

    Thank you,

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