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becketttj
becketttj
Participant
January 20, 2015
Question

downloaded a trial Lightroom 5 on mac - serial number invalid?

  • January 20, 2015
  • 1 reply
  • 614 views

installed and downloaded a trial version of Lightroom 5 on my macbook pro - tried to activate my software with a serial number that my employer gave me and it is saying it is invalid.

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1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
January 22, 2015

Becketttj what process did you utilize for installing Photoshop Lightroom 5?

becketttj
becketttjAuthor
Participant
January 23, 2015

I am a teacher, and I received a serial number from my school. it's not a windows serial or a mac serial, it's 'other'.

I installed Photoshop lightroom 5 through creative cloud as a trial version, and then tried to activate it using my serial number.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
January 23, 2015

Becketttj installing through the Creative Cloud Desktop application explains why the serial number is not accepted.  You need to download the installation files from Adobe - Lightroom : For Macintosh.  The Lightroom 5.7.1 update contains the full installer so you can download the most up to date version and install it directly.  This version should then accept your serial number.

Please make sure to utilize the uninstaller in the Applications/Utilities/Adobe Installers folder prior to reinstall Photoshop Lightroom 5.7.1.

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