Participant

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error 72 while installing adobe creative cloud desktop app

Forum|Forum|7 years ago
March 18, 2018
4 replies
22277 views

HELLO

I have an issue in installing adobe cc desktop app (error 72)

i have tried to run it as an adminstrator (i hope i spell it right)

so what shoud i do i didnot understand any thing from adobe troublue shot so please help me

This topic has been closed for replies.

Correct answer Jeffrey_A_Wright

Sohogammer, are there any pending updates on the Windows 7 that have failed to apply? If you have already adjusted the permissions of the security certificate discussed in Error code 42 or 72 when installing Adobe Creative Cloud then there must still be pending Windows updates that have not applied successfully.

If you do not have any pending Windows updates available, and the security certificate is set properly, then you may want to consider reinstalling Windows 7. Please make sure to back up any needed files before formatting the drive and reinstalling Windows 7. Once Windows 7 is fully reinstalled and updated, then please utilize the steps listed in Learn how to download your Adobe Creative Cloud apps to download and reinstall the Creative Cloud desktop app.

S

sohogamerAuthor

Participant

yeah i can talk with adobe care site type thing but the issue is they donot have any place for cc desktop app costumer so i danot know what to do

S

sohogamerAuthor

Participant

so what i should do is apdateing my os i have already appdated but i have the same issue

so,if you're using win7 can you tell me the name of the updates that i should use or if you donot have it can you tell me more about this issue like why does it happens may be i can solve it in any folders does this issue occur i know i asked a lot of questions iam sry

and thanks for your time.

Jeffrey_A_Wright

Correct answer

Community Manager

Sohogammer, are there any pending updates on the Windows 7 that have failed to apply? If you have already adjusted the permissions of the security certificate discussed in Error code 42 or 72 when installing Adobe Creative Cloud then there must still be pending Windows updates that have not applied successfully.

If you do not have any pending Windows updates available, and the security certificate is set properly, then you may want to consider reinstalling Windows 7. Please make sure to back up any needed files before formatting the drive and reinstalling Windows 7. Once Windows 7 is fully reinstalled and updated, then please utilize the steps listed in Learn how to download your Adobe Creative Cloud apps to download and reinstall the Creative Cloud desktop app.

S

sohogamerAuthor

Participant

ok i went to this site but they donot have any answers about cc desktop app

so if u have the same issue can u tell me what did u do with it?

Jeffrey_A_Wright

Community Manager

Sohogamer do you have an active Creative Cloud membership? Are you being given the option to chat with a member of our support team at Contact Customer Care or is this experience also blocked on this computer?

Were you able to locate and update the Digital Security as suggested by Kglad in message #1 of this discussion, Sohogammer?

kglad

Community Expert

Error code 42 or 72 when installing Adobe Creative Cloud

S

sohogamerAuthor

Participant

but this doesnot work with me

i installed all of my window updates

and i still have the same issue

what should i do?

someone explain becuase i didnot under stand any thing from adobe site

kglad

Community Expert

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

or contact the Adobe Twitter team at @AdobeCare

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