Error code 403 while trying to download Photoshop - macOS

New Here ,
Nov 25, 2019 Nov 25, 2019

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I am unable to download photoshop through the creative cloud i keep getting the error code 403

what do I do? I am running the latest version of mac os catalina.Screen Shot 2019-11-25 at 11.33.56 AM.png

 

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Download and install, How to, Mac, Problem or error

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correct answers 1 Correct Answer

New Here , Dec 10, 2019 Dec 10, 2019
I contacted support and they helped me fix it with the following steps. In summary, you need to turn off auto-update in the Creative Cloud app, sign out of your account in the Creative cloud app, force all running Adobe processes to quit, relauch the CC app, sign in again, and then it should work. Step-by-step below. 1. Open the Creative Cloud Desktop app.2. Click the gear icon on the top to open settings.3. Click "Apps" on the left.4. Switch off "Auto-update".5. Click done.6. Sign out of your a...

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Adobe Employee ,
Nov 25, 2019 Nov 25, 2019

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Hi there,

 

Sorry to hear about the error code 403, could you please try the steps mentioned here and let us know if it helps? https://helpx.adobe.com/creative-cloud/kb/download-error-403-launching-aam.html

 

Regards,
Sahil

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New Here ,
Dec 01, 2019 Dec 01, 2019

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I'm not sure if it helped them, but it sure didn't help me since i JUST downloaded the creative cloud installer and have no updates pending. So I'm stil getting error code 403. 

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New Here ,
Dec 06, 2019 Dec 06, 2019

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I'm trying to download Photoshop, Premiere, AE, and more from a fresh download of the desktop Creative Cloud app (so yes, the most up to date) and I'm still getting 403 errors.

 

Oddly enough, Lightroom Classic and Audition downloaded just fine, but others are having the 403 issue.

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New Here ,
Dec 10, 2019 Dec 10, 2019

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I contacted support and they helped me fix it with the following steps. In summary, you need to turn off auto-update in the Creative Cloud app, sign out of your account in the Creative cloud app, force all running Adobe processes to quit, relauch the CC app, sign in again, and then it should work. Step-by-step below.

 

1. Open the Creative Cloud Desktop app.

2. Click the gear icon on the top to open settings.

3. Click "Apps" on the left.

4. Switch off "Auto-update".

5. Click done.

6. Sign out of your account by clicking the circle in the top right of the Creative Cloud window.

7. Quit the Creative Cloud Desktop app.

8. Open your Activity Monitor (in your /Applications/Utilities/ folder on macOS).

9. Type "adobe" into the search field to show all active Adobe processes.

10. Select them all and force them all to quit. After they quit, you can quit the Activity Monitor.

11. Launch Creative Cloud Desktop app and sign into your account again.

12. Download the apps (Photoshop, Illustrator, etc.) that you want.

 

Hope this helps!

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New Here ,
Dec 30, 2019 Dec 30, 2019

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+1 - Confirming this worked perfectly for me!

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New Here ,
Jan 25, 2020 Jan 25, 2020

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I almost never leave comments in forums but I had to THANK YOU SO MUCH because after tearing my hair out trying to figure out the problem behind this error, this finally worked!!!! Thank you for relaying the solution to us, you're a life saver!

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New Here ,
Feb 07, 2020 Feb 07, 2020

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Hello, 

having the same issue here and tried the steps above - but it is still not working. 

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New Here ,
Feb 23, 2020 Feb 23, 2020

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I had this error occur after a fresh macOS install and this solution worked. 

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New Here ,
Mar 11, 2020 Mar 11, 2020

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I had the same error while installing Photoshop. Was frustrating. This solution did the magic and solved the problem. Thank you

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New Here ,
Mar 12, 2020 Mar 12, 2020

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This is the answer!!

Yes, It works again. Thanks You.

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New Here ,
Mar 22, 2020 Mar 22, 2020

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My fingers are crossed...

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New Here ,
May 24, 2020 May 24, 2020

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I did his successsfully, although at step 11 when I tried to uninstall Creative Cloud there was a "repair" box, which I clicked, followed through, and PS successfullly downloaded.

Thanks.

 

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New Here ,
Jan 23, 2021 Jan 23, 2021

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Hey Adobe, can you add a button to these support pages like Apple's "I also this problem," so you can proactively address common issues? I also had this issue. New M1 MacBook, new install of Adobe CC and errors right from the start...boo. Thankfully the easy 12-step solution worked for me. 

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