Error Code P81 - wont complete install

[Connor Johnson]

I cannot get CC to install. It is probably becasue I have downloaded and attempted to install too many times over the past 16 hours.  I am using a MAC and feel like I need to uninstall and start over but don't know how to do that.  

[Jeff A Wright · Accepted solution]

Connor, Error 81 occurs because another instance of the installer is running.  Please reboot the computer and then try the install again by using the process listed in https://helpx.adobe.com/creative-cloud/help/download-install-app.html.  For more information on Error 81 see https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error81.