Error Code P81 - wont complete install

New Here ,
Jun 17, 2020 Jun 17, 2020

Copy link to clipboard

Copied

I cannot get CC to install. It is probably becasue I have downloaded and attempted to install too many times over the past 16 hours.  I am using a MAC and feel like I need to uninstall and start over but don't know how to do that.  

Views

132

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Employee , Jun 17, 2020 Jun 17, 2020
Connor, Error 81 occurs because another instance of the installer is running.  Please reboot the computer and then try the install again by using the process listed in https://helpx.adobe.com/creative-cloud/help/download-install-app.html.  For more information on Error 81 see https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error81.

Likes

translate

Translate

Translate
Adobe Employee ,
Jun 17, 2020 Jun 17, 2020

Copy link to clipboard

Copied

Connor, Error 81 occurs because another instance of the installer is running.  Please reboot the computer and then try the install again by using the process listed in https://helpx.adobe.com/creative-cloud/help/download-install-app.html.  For more information on Error 81 see https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error81.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines