Free trial ending before it's begun?

New Here ,
Jan 11, 2017 Jan 11, 2017

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I downloaded a free trial of InDesign last week, but noting I only had 7 days to evaluate it, I decided not to click the "start trial" button until I knew I could dedicate an decent amount of time to it, i.e. not until next week.

This evening I've received an email saying my free trial is ending soon, yet the button still says "start trial".

Has my trial run out already?

How do I fix this?!

Screen Shot 2017-01-11 at 21.53.28.png

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correct answers 1 Correct Answer

Adobe Community Professional , Jan 11, 2017 Jan 11, 2017
once the program's installed your 7 days start elapsing.  there's no easy way to fix that on the same computer, Understand why Adobe trial software expires or ends early you can reinstall and start another 7 day trial on another computer.

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Adobe Community Professional ,
Jan 11, 2017 Jan 11, 2017

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once the program's installed your 7 days start elapsing.  there's no easy way to fix that on the same computer, Understand why Adobe trial software expires or ends early

you can reinstall and start another 7 day trial on another computer.

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New Here ,
Jan 11, 2017 Jan 11, 2017

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Thanks for your reply, but I do not have another computer to run this trial on.

A "start now" button tells me I have control over when to start the trial. and as I haven't clicked it yet, my trial should not have started yet!

If the trial started the moment I downloaded the software, the button should NOT have said "start trial"; it should have said "your trial has now started" or started a countdown, or something else to very clearly indicate the trial had already begun.


If Adobe is going to limit trials to 7 days, then it needs to make it VERY CLEAR when those trials begin!

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Adobe Community Professional ,
Jan 11, 2017 Jan 11, 2017

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i understand you were mislead but you can check that link in message 1 to see there's nothing that can be done to extend that trial on the same computer.

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New Here ,
May 25, 2021 May 25, 2021

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screw you that's complete bs from where I'm sitting, and you need to disclose that when you start and not in your 5000-page essay that you call "terms and conditions" you money hunger, greedy company I'm so glad I'm giving you nothing with every year you prove to me more and more why you are despicable, at what point will you put customers (NOT CONSUMERS!!) ahead of your greedy practices. how many of these replies have you gotten rid of because you can't handle the backlash. honestly, adobe as a company will never get my money until they change their ways.

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LEGEND ,
May 26, 2021 May 26, 2021

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You aren't insulting Adobe here, but random people who are also Adobe customers are try to help. I'm not sure that will help you.

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