How do I cancel my subscription?

[svetlanak35138645]

Good day! On August 1, 2017, I bought a Creative Cloud plan for photographers for the year, now I want to cancel the subscription, because I do not use your program. But nowhere in my account do not see the possibility to cancel the subscription. There is no way to contact your technical support, there are no contacts where I could send my request. What am I to do? Order no. <Personal info edited by staff>

In my personal account there is no link to chat with an employee or cancel button. Nothing!

[Guest]

Hi

Take a look here

How to cancel your Adobe Creative Cloud plan or membership

and support here

Contact Customer Care

[Akash Sharma]

Moved to more relevant community Adobe Creative Cloud​ so a community expert can look into the discussion.

[svetlanak35138645]

Thank you very much, but I have already followed these links 20 times in a circle, to no avail.Unfortunately, I do not display any method of communication. They simply do not!Thank you very much, but I have already followed these links 20 times in a circle, to no avail.Unfortunately, I do not display any method of communication. They simply do not!

[Abambo]

The picture is to small to see where you are stuck, but I just did the exercise (again and just for you) and I got the button to show me my contact options.

[svetlanak35138645]

ABambo! Thank you very much for your responsiveness! But in my version, just missing the choice of chat or phone. There is simply no such option. Where can I write to cancel my subscription? I've been trying to solve this problem for 3.5 hours.  When I bought and paid for the plan, everything worked quickly and clearly.

I'm not a complete fool, I have tried all sorts of buttons and links, I have updated and rebooted 5 times. To no avail!

[Abambo · Accepted solution]

OK, I'm trying to go through step by step:

2.

3.

4. Bingo!

[svetlanak35138645]

Maybe there is some e-mail address where I can send my cancellation request?

After the issue of Would like to contact us, I have no links, no choice - chat, or phone

Thank you all for your help. But I'm going crazy))

the picture, unfortunately, automatically scales.the picture, unfortunately, automatically scales.

[Abambo]

svetlanak35138645  wrote

Maybe there is some e-mail address where I can send my cancellation request?

No, there is no e-mail.

svetlanak35138645  wrote

the picture, unfortunately, automatically scales.the picture, unfortunately, automatically scales.

There is no automatic down-scale.

[svetlanak35138645]

I do not have these links - chat or phone! there's just a blank white screen! I do everything this way, according to the algorithm, I read all the instructions, but I can not choose chat or phone, this choice is simply no. What should I do in this situation?

[Abambo]

What is your region?

[svetlanak35138645]

[svetlanak35138645]

Russia.

We are given no choice

[svetlanak35138645]

Probably, it is sanctions A joke indeed. Seriously, I really want to cancel my subscription

order number: 11103900505 1.08.2017 Svetlana Korobeynikova

Спасибо!

[Abambo]

svetlanak35138645  wrote

Probably, it is sanctions

Yeah! Looks like... It's a bad world.

Svetlana,

I've asked Adobe to step in and to contact you. You will get a message either here or private from an Adobe staff member. Be sure that they are clearly marked "STAFF" and have the Adobe logo with their name.

Good luck. I can't help any further but will continue to monitor this thread.

Regards,

Abambo.

[Thomas272906097kh3]

Beware!!! I signed up for monthly payments to an annual subscription and Adobe tried to make me pay £100 cancellation fee after using the software for jsut one month. They do not make it clear AT ALL when you sign up that there will be a cancellation fee nor as to how much it would be. No other software subscription does this. It's absolutely absurd. The first person I spoke to about this had exactly the same experience with Adobe. Sort this out Adobe - you can't rope people into a year's worth of monthly payments with just a couple of clicks. It costs you absolutely nothing to cancel someone's subscription - it's a vertiable scam!