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I am having trouble trying to install cc trial version. The installer fails to initialize. Please help me

Community Beginner ,
May 19, 2015

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I am having trouble trying to install cc trial version. The installer fails to initialize. Please help

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Correct answer by Brucgovn | Adobe Community Professional

Follow below steps :

Step 1)

Launch Task Manager, click on More Details option  and end all Adobe related tasks.

Step 2)

Navigate to C: > Program Files(x86) > " Common Files"  > Adobe .

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Unable to delete ?? try to rename . like OOBE-old.

Step 3)

Click on the below link and download Adobe Application manager and install the same :

http://download.adobe.com/pub/adobe/creativesuite/cc/win/ApplicationManager9.0_all.exe

Once the installation process is completed, locate Adobe Application Manager launch icon on Desktop and double click on it .

It will start update process.

once it is completed, try to install the Adobe apps.

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I am having trouble trying to install cc trial version. The installer fails to initialize. Please help me

Community Beginner ,
May 19, 2015

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I am having trouble trying to install cc trial version. The installer fails to initialize. Please help

Adobe Community Professional
Correct answer by Brucgovn | Adobe Community Professional

Follow below steps :

Step 1)

Launch Task Manager, click on More Details option  and end all Adobe related tasks.

Step 2)

Navigate to C: > Program Files(x86) > " Common Files"  > Adobe .

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Unable to delete ?? try to rename . like OOBE-old.

Step 3)

Click on the below link and download Adobe Application manager and install the same :

http://download.adobe.com/pub/adobe/creativesuite/cc/win/ApplicationManager9.0_all.exe

Once the installation process is completed, locate Adobe Application Manager launch icon on Desktop and double click on it .

It will start update process.

once it is completed, try to install the Adobe apps.

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Creative Cloud

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Adobe Community Professional ,
May 19, 2015

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Are you using Windows computer or Mac ?

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Community Beginner ,
May 19, 2015

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windows8.1

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Adobe Community Professional ,
May 19, 2015

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Follow below steps :

Step 1)

Launch Task Manager, click on More Details option  and end all Adobe related tasks.

Step 2)

Navigate to C: > Program Files(x86) > " Common Files"  > Adobe .

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Unable to delete ?? try to rename . like OOBE-old.

Step 3)

Click on the below link and download Adobe Application manager and install the same :

http://download.adobe.com/pub/adobe/creativesuite/cc/win/ApplicationManager9.0_all.exe

Once the installation process is completed, locate Adobe Application Manager launch icon on Desktop and double click on it .

It will start update process.

once it is completed, try to install the Adobe apps.

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Community Beginner ,
May 19, 2015

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You are a legend bro. Finally I got it right. Thanks for the support

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Adobe Community Professional ,
May 19, 2015

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You are most welcome

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Community Beginner ,
May 29, 2015

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Telephone here. I can't go on.. Thanks so much for your support you are incredible!!! - I had heard of the Adobe community as being an incredibly supportive place, but you are still a very positive surprise.

Have to go now. Will do what you told me and later, if necessary get back in touch. - Best wishes, Charlotte^^

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Adobe Community Professional ,
May 29, 2015

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I wish you all the best .

Feel free to post , if you need further assistance,.

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New Here ,
May 19, 2015

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Yes - having the same issue. Also on a PC, with Windows 7 Premium installed. Please help.

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Community Beginner ,
May 29, 2015

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Well.. After deleting the two files in the CommonFiles > Adobe Folder, I've successfully installed AAM - I had to stop two Adobe services, though, I have relaunched the CC app, but there is still no pop-up window with the data. - I have another idea.. I might see the installation date as Folder properties..

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New Here ,
May 31, 2015

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I am having this same issue. On a PC running windows 7  I had CC installed, but LR would not install. I did a system reset (long story but I had selected a restore point a few days ago when I was downloading some random stuff for a project on the internet).  My computer was running super slow so I did a system restore and of course lost my CC that I installed this morning. Now for the life of me I can not get it back. when I try and run the initializer It disappears. I tried to run as an admin and got a message installer failed to initialize. I finally got it to install after deleting all CC files but the program will not launch from anywhere.  So I tried to delete once again, and now it won't let me delete the program, and will not let me delete the CC files, it says it's open in another program even after rebooting and nothing is open.

I tried the above suggestion. when I launch task manager, I don't see the more details in the task manager and then when I go to the adobe files I only see adobe application manager but not the one with OOBE/

I posted my question here as well.Can not get CC installer to initialize

Any ideas or help is greatly appreciated. 

Tracey

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Adobe Community Professional ,
May 31, 2015

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Not to worry , we can fix it.

Have you uninstalled all Adobe apps ?

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New Here ,
May 31, 2015

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I'm assuming you mean on the CC?  I had only tried to install LR but it errored out at 42%

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Adobe Community Professional ,
May 31, 2015

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Did you get error message as Installation Failed??

If yes , click on Learn more option and provide exact error message .

Or you may post screenshot.

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New Here ,
May 31, 2015

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no, when I try to launch the installer, it starts and then just disappears.  I did get a message once when I tried to run it as an admin and it said installer failed to initialize.  That's all.  But as of right now CC i on my computer, it just will not open AND I can not uninstall it.

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New Here ,
May 31, 2015

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oh wait were you talking about LR?  Yes I think it said installation failed and I did click on more options and I Think it told me to retry. I can't remember.  I tried again and it errored again. I can't remember at that point what it did. That's when I decided to do a restore since I thought something was going on with my computer even before today.  I thought before I get LR on there, I should do the system restore.

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Adobe Community Professional ,
May 31, 2015

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If you havent installed any Adobe applications . You may perform clean installation.

Let me know , I will provide you steps .

We need to remove / rename few  Adobe folders .

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New Here ,
May 31, 2015

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I have not installed any applications, just that partial LR that did not take.

When I saw the cleaning link I wasn't sure where all of my adobe files were located and step one was to back up all adobe files. I have a lot of adobe files on my computer from licensed software. 

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Adobe Community Professional ,
May 31, 2015

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Okay.

We will try with basic steps first.

Open Task manager, click on Processes tab, click on Show processes from all users, click on description field to arrange all the Processes in Alphabetical order.

Close all the Adobe related process like Creative Cloud,CoreSync,Armsvc. AAMupdater, AAMupdater notifier, Adobe Crash demon process ..........etc  from Task manager.

Run Adobe Cleaner tool and if present remove Creative Cloud Desktop or Adobe Application manager

Adobe Cleaner tool :

https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_j...

Follow steps :

Step 1 :

Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Step 2:

Navigate to C:\Program Files (x86)\Adobe.

Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]

[unable to delete ?? , rename it to Adobe Creative Cloud-old]

Step 3 :

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

Then navigate to Local>Adobe.

Open Adobe folder and delete folders named AAMUpdater and OOBE.

Step 4 :

Make sure Adobe Creative Cloud is not listed under Control Panel > Program and Features. list.

Then download and install Adobe Creative Cloud application and check.

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe

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New Here ,
May 31, 2015

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Thank you for this.....Do I need to backup the adobe files like the adobe cleaner tool suggests?

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Adobe Community Professional ,
May 31, 2015

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Nah! you can ignore it.

While running Cleaner tool , Do not click on Clean all option .

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Adobe Community Professional ,
May 31, 2015

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Backing up files means ,

For example :

If you are using Adobe Cleaner tool remove Photoshop, you need to backup plugins and presets , as it will remove them once you clean remove Photoshop .

But here we are removing only Adobe Creative Cloud .

If the Creative Cloud desktop / Adobe Application Manager is not present in Adobe Cleaner tool, skip the  step.

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New Here ,
May 31, 2015

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so am I only looking for the CC desktop and application manager?

In my task manager I only had one of those files you mentioned above, I ended the process. It was the Armsvc

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Adobe Community Professional ,
May 31, 2015

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Great.

Make sure Adobe Creative Cloud is not listed under Control Panel > Programs and Features list.

Then start with Step 1 mentioned above.

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New Here ,
May 31, 2015

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ok I'm on step 2 and wouldn't delete the Creative cloud folder I renamed to creative cloud -old. Does that just sit there now like that?  I move on to step 3? It doesn't let me delete the new named folder either.  Sorry if that was supposed to be obvious. 

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Adobe Community Professional ,
May 31, 2015

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That's okay renaming will do.

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New Here ,
May 31, 2015

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ok so I did everything, checked and cc was not in the programs in the control panel, I used the link in my adobe email for lightroom, it brings me to the CC page, where it downloads the installer, then I run the installer and it's supposed to open the page to automatically install lightroom.  it did everything up until automatically opening the page for lightroom.  So I went to the desktop where now there is an icon for CC, and click on it and again, nothing happens, nothing opens.  so frustrating.  I can go through the steps again and use your link you provided at the end of the steps.

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Adobe Community Professional ,
May 31, 2015

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Have you purchased Lightroom as subscription or with serial number ?

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New Here ,
May 31, 2015

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I have lightroom 5 as well as some older versions on my computer with a serial number. I was wanting to do the trial in the CC for lightroom 6 to decide if I still want to continue doing it the old fashioned way with serial number or to do CC.

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Adobe Community Professional ,
May 31, 2015

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If  you haven't installed any other Adobe apps other than Creative Cloud follow below steps :


Uninstall Adobe Creative Cloud application ./

Make sure it is not present under Program and Features list .


End all Adobe related processes from Task Manager,

Enable Hidden Files and Folders view.

Step 1)

You need to rename Adobe folders from below 5 locations  , rename it to Adobe-old.

  • C: > ProgramData> Adobe.   [ Important : Program Data will be Hidden by default]

  • C: > Program Files > Adobe.

  • C: > Program Files(X86) > Adobe.

  • C: > Program Files > Common Files >  Adobe.

  • C: > Program Files(X86) > Common Files >  Adobe.

Step 2)

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

It will open Appdata folder .

You need to rename Adobe folders from below 3 locations  , rename it to Adobe-old.

Appdata> Local > Adobe.

Appdata > Locallow >Adobe.

Appdata > Roaming > Adobe.

Step 3 :

Click on the below link and download Creative Cloud setup file and use the same to install the Creative Cloud Desktop application.

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe

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Adobe Community Professional ,
May 31, 2015

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Before performing above steps :

You may try to install Lightroom 6 using direct download link once .if you wish to simply install LR CC .

New Adobe Lightroom 6 (CC) Direct Download Links – Free Trials | ProDesignTools

Or if you wish to try with Creative Cloud , follow above step

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New Here ,
May 31, 2015

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ok...I will try all of that but have to do it tomorrow. You have been most helpful and patient with me.  thank you!

One question though, If I rename all of those Adobe files will that create problems with my existing adobe software on my computer (not CC) I have LR and PS CS5 (not CC). I want to make sure I'm not messing with anything I already have and use.

Oh one more question, when I was doing the cleaning tool and I had to pick what to clean, there were 3 CC options. I picked the CC desktop only was that correct?  One option was CC desktop and CS6 and I can't remember what the other one was.

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Adobe Community Professional ,
May 31, 2015

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If you had installed CS 5 and LR 5  ,

Do not perform the steps I had provided .

It will remove all Adobe apps .

Instead , Create new admin account and try to launch Adobe Creative Cloud application,

Steps :

1. Please Click the Start button and then select Control Panel.

2. Please click on User Accounts and Family Safety, and then click User Accounts.

3.. Click Manage another account. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

4. Click Create a new account.

5. Type the name as Test, click an account type and select Administrator and then click Create Account.

Restart the computer and login to User account named Test and try to launch Creative Cloud application.

Still same ???  not to worry ,

in that case , better to contact Adobe Technical Support , they can remote access your computer and check  and fix the issue .

Installation Support for current version is available for Free trial customers also .

Click on the below and contact Adobe Customer Support and seek for technical assistance .

https://helpx.adobe.com/contact.html?step=CCSN_downloading-installing-setting-up_downloading-install...

or

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_account-settings_stillNeed...

Click on Still need Help button and select Chat option .

If you are unable to contact Adobe Support , feel free to post here.

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New Here ,
Jan 10, 2016

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unable to delete OOBE folder even after trying to rename. Any answers?

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Adobe Community Professional ,
Jan 10, 2016

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Launch Task Manager and end all Adobe related processes and then try to rename. or restart the computer and try again.

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New Here ,
Feb 06, 2016

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Thank you. I've tried installing Aplication manager and now am getting the following error message:

"We've encountered the following issues

Administrators priviledges are required to continue with the installation"

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Adobe Community Professional ,
Feb 06, 2016

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Windows or Mac?

If possible , post a screenshot.

Windows:

Have you logged in to computer with  Administrator account? if yes, Right click on it and select Run as Administrator option .

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