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The 3nderman
The 3nderman
Participant
June 28, 2015
Answered

I can't install Adobe After Effects CC 2015

  • June 28, 2015
  • 3 replies
  • 1830 views

Hi,

Whenever I try and install Adobe After Effects CC 2015 it comes up with,

Exit Code: 6

Please see specific errors below for troubleshooting. For example, ERROR: DS012 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 9 error(s)

----------- Payload: Adobe After Effects CC 2015 Presets 13.5.0.0 {5A1D9B71-3AEA-4550-9864-921BFF569C91} -----------

ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 351)

ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 683)

ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 685)

ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 687)

ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 689)

----------- Payload: Microsoft Visual C++ 2008 Redistributable Package (x64) 9.0.30729.5677 {512B6D21-18F9-11E2-93C1-00215AEA26C9} -----------

ERROR: Third party payload installer vcredist_x64.exe failed with exit code: 1638

ERROR: Failed to install Microsoft Visual C++ 2008 Redistributable Package (x64). Please try installing it by double clicking on the executable at "C:\Users\Home\AppData\Local\Temp\{1E45552B-A083-41E0-A6EA-18653EABA50B}\AfterEffects_13_5_LS20\Adobe After Effects CC 2015\payloads\Microsoft VC 2008 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2008 Redistributable Package (x64) from Microsoft website - www.microsoft.com

----------- Payload: Microsoft Visual C++ 2008 Redistributable Package (x86) 9.0.30729.5677 {539B5BB0-18F9-11E2-BBBC-00215AEA26C9} -----------

ERROR: Third party payload installer vcredist_x86.exe failed with exit code: 1638

ERROR: Failed to install Microsoft Visual C++ 2008 Redistributable Package (x86). Please try installing it by double clicking on the executable at "C:\Users\Home\AppData\Local\Temp\{1E45552B-A083-41E0-A6EA-18653EABA50B}\AfterEffects_13_5_LS20\Adobe After Effects CC 2015\payloads\Microsoft VC 2008 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2008 Redistributable Package (x86) from Microsoft website - www.microsoft.com

-------------------------------------------------------------------------------------

Please help!

Your's sincerely Jamie Debnam

This topic has been closed for replies.
Correct answer Mylenium

Errors "Exit Code: 6," "Exit Code: 7"

Mylenium

3 replies

Govardhan.V
Govardhan.V
Participating Frequently
June 29, 2015

You may also try uninstalling Microsoft Visual C++ 2008 Redistributable Package (x64) and Microsoft Visual C++ 2008 Redistributable Package (x86)  and reinstall latest updates :


Microsoft Visual C++ 2008 Redistributable Package (x86)

http://download.microsoft.com/download/A/5/3/A53B40CA-F75C-4678-852A-3C15EA82F186/vcredist_x86.exe


Microsoft Visual C++ 2008 Redistributable Package (x64)


http://download.microsoft.com/download/A/5/3/A53B40CA-F75C-4678-852A-3C15EA82F186/vcredist_x64.exe

Once you had uninstalled and reinstalled Microsoft Visual C++ 2008 Redistributable Packages , try to install After Effects CC app again .


Steps to uninstall and reinstall is mentioned in below link  [ Similar case but different version package ]


The install fails to work properly, I just bought your product and am extermely dissatisfied with support. What do I do…

The 3nderman
The 3ndermanAuthor
Participant
June 29, 2015

I tried that but unfortunately still not working, After Effects is essential for my job so I really need it fixed

Mylenium
MyleniumCorrect answer
Legend
June 29, 2015

Errors "Exit Code: 6," "Exit Code: 7"

Mylenium

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