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edenp67920141
Participant
February 9, 2016
Answered

I have a Creative Cloud ID and purchase Photoshop but it won't let me use it on a different computer, it says trail expired. Help?

  • February 9, 2016
  • 1 reply
  • 319 views

I bought Creative Cloud with Lightroom and Photoshop and use it on my laptop. Now I have downloaded on my desktop computer and it is telling me that the trail expired and I need to purchase photoshop, but I have purchased it. Do I not get two downloads? How can I get this work? Can anyone help?

    This topic has been closed for replies.
    Correct answer chiru_ras

    H,

    As you have a Photography Plan purchased, you can install and activate CC Products on 2 computers with 1 Adobe ID (Email) but can use it only one 1 computer at a given point of time (not on both at the same time).

    If you are getting a pop-up as ""Trial has expired"" while launching the products, please click on ""License the Software"" below and on the next page sign-in with your Adobe ID (Email) and that will activate the products on your new computer.

    Thank you.

    1 reply

    chiru_ras
    Adobe Employee
    chiru_rasCorrect answer
    Adobe Employee
    February 9, 2016

    H,

    As you have a Photography Plan purchased, you can install and activate CC Products on 2 computers with 1 Adobe ID (Email) but can use it only one 1 computer at a given point of time (not on both at the same time).

    If you are getting a pop-up as ""Trial has expired"" while launching the products, please click on ""License the Software"" below and on the next page sign-in with your Adobe ID (Email) and that will activate the products on your new computer.

    Thank you.

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