Yes Les please contact our support team directly at Contact Customer Care and indicate you are facing difficulty accessing https://licensing.adobe.com/. If you have already tried the Forgot Password link then you will want to provide any alternate contact information which may have been utilized to make the purchase.
You indicated that you had a number from your purchase. This is likely your order number. You can also provide this number and the order can be located by our volume licensing support team. If you continue to experience difficulties can you please verify the contact information under your account at http://www.adobe.com/ is current.
Hi Jeff,
To make a long story shorter 
I did manage to get access to the LWS today after a fairly long session with customer care. The confusion with the login stemmed from the long period of time since the purchases and long lost information. I was attempting to login to LWS with my own personal login, and not the original credentials that were no longer known. When I logged into adobe.com with my personal login, it showed the 2 products registered to my account, thus the confusion as to why I could not access the LWS. The products were actually registered under the business account under the long lost login which I managed to recover today.
However there was still one hurdle to cross. Because we had requested digital media with the original purchase, (DVD set), I was told that we do not have access to downloading the content. At the time of purchase we thought we were paying extra for the DVD media as an extra layer of protection against future problems), certainly never though that paying extra for discs, would disallow content downloads from Adobe. Umm, won't make that mistake again.
So, with the original discs picked up from the office, I managed to install the Design Premium on my new computer. It appears that the only downside to installing from the original discs vs downloading from the LWS is that it seems I cannot update anything, if I try to update it just says there is no updates available at this time. I assume that any updates are no longer available, where the LWS download is probably completely up to date with whatever fixes came after the media.
With that said, we have decided to upgrade the Design Premium to CS6 and I am awaiting an email response from them so I can complete the transaction.
Many thanks for your assistance in this matter, as without it, I would likely be laying on the floor screaming and pulling my hair out by now!
Regards,
Les
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