I'm trying to register CS6 on my new iMac and yes I try also with my old serial number CS5 but it does not recognize it

[leandrob70709816]

How do I register my CS6 on my new iMac?

[John T Smith]

What is your exact operating system?

If El Capitan, read below...

First, see if the Mac 10.11.1 bug fix update will help you

-some discussion of 10.11.1 https://forums.adobe.com/thread/1986008

-ALSO need to update the nVidia drivers (links included in message)

-there is also "some" mention of a further 10.11.2 bug fix being tested by Apple

There are known problems with Mac 10.11 El Capitan... that may be one of them

See reply #5 in https://forums.adobe.com/thread/1965850 for several solution links

-the first link in that reply is a possible solution to install problems

-there is also a link about video display problems in Premiere Pro

-and several other programs... PLUS Microsoft Office also has problems

Plus official Adobe help pages listing Mac 10.11 problems

https://helpx.adobe.com/photoshop/kb/photoshop-and-el-capitan-mac-os-10-11.html

http://blogs.adobe.com/premierepro/2015/10/premiere-pro-cc-and-mac-os-x-10-11-el-capitan.html

https://helpx.adobe.com/lightroom/kb/lightroom-and-el-capitan---mac-os-10-11.html

http://blogs.adobe.com/audition/2015/10/audition-cc-and-osx-10-11-el-capitan.html#.VjjYBtGraUk

[leandrob70709816]

Yes I have El Capitan and the update fix bug 10.11.1 up to date!

[leandrob70709816]

I don't have a good result still my iMac With el Captan do not recognize my codes not CS5 or SC6

I need help please

Verstuurd vanaf mijn iPhone

Op 6 nov. 2015 om 21:11 heeft Atul_Saini <forums_noreply@adobe.com> het volgende geschreven:

I'm trying to register CS6 on my new iMac and yes I try also with my old serial number CS5 but it does not recognize it

Atul_Saini marked John T Smith's reply on I'm trying to register CS6 on my new iMac and yes I try also with my old serial number CS5 but it does not recognize it as helpful. View the full reply

Marked as helpful:

What is your exact operating system?

If El Capitan, read below...

First, see if the Mac 10.11.1 bug fix update will help you

-some discussion of 10.11.1 https://forums.adobe.com/thread/1986008

-ALSO need to update the nVidia drivers (links included in message)

-there is also "some" mention of a further 10.11.2 bug fix being tested by Apple

There are known problems with Mac 10.11 El Capitan... that may be one of them

See reply #5 in https://forums.adobe.com/thread/1965850 for several solution links

-the first link in that reply is a possible solution to install problems

-there is also a link about video display problems in Premiere Pro

-and several other programs... PLUS Microsoft Office also has problems

Plus official Adobe help pages listing Mac 10.11 problems

https://helpx.adobe.com/photoshop/kb/photoshop-and-el-capitan-mac-os-10-11.html

http://blogs.adobe.com/premierepro/2015/10/premiere-pro-cc-and-mac-os-x-10-11-el-capitan.h tml

https://helpx.adobe.com/lightroom/kb/lightroom-and-el-capitan---mac-os-10-11.html

http://blogs.adobe.com/audition/2015/10/audition-cc-and-osx-10-11-el-capitan.html#.VjjYBtG raUk

Following I'm trying to register CS6 on my new iMac and yes I try also with my old serial number CS5 but it does not recognize it in these streams: Inbox

[jadnash]

I just had the same experience; I upgraded my 2008 MBP to El Capitan and re-downloaded my Photoshop CS6 extended

When I tried to install, my old serial # wasn’t recognized.

I found a chat support area  and asked if they could help...

Contact Customer Care

They showed me how to get a code number on the installation screen and with that, they were able to validate the serial number. The installation worked with no problems after that…

[leandrob70709816]

Ok thaks!

Verstuurd vanaf mijn iPad

Op 7 nov. 2015 om 23:14 heeft Del Z <forums_noreply@adobe.com> het volgende geschreven:

I'm trying to register CS6 on my new iMac and yes I try also with my old serial number CS5 but it does not recognize it

Del Z marked jadnash's reply on I'm trying to register CS6 on my new iMac and yes I try also with my old serial number CS5 but it does not recognize it as helpful. View the full reply

Marked as helpful:

I just had the same experience; I upgraded my 2008 MBP to El Capitan and re-downloaded my Photoshop CS6 extended

When I tried to install, my old serial # wasn’t recognized.

I found a chat support area and asked if they could help...

Contact Customer Care

They showed me how to get a code number on the installation screen and with that, they were able to validate the serial number. The installation worked with no problems after that…

Following I'm trying to register CS6 on my new iMac and yes I try also with my old serial number CS5 but it does not recognize it in these streams: Inbox