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leandrob70709816
Participant
November 5, 2015
Question

I'm trying to register CS6 on my new iMac and yes I try also with my old serial number CS5 but it does not recognize it

  • November 5, 2015
  • 2 replies
  • 355 views

How do I register my CS6 on my new iMac?

    This topic has been closed for replies.

    2 replies

    J
    jadnash
    Participant
    November 6, 2015

    I just had the same experience; I upgraded my 2008 MBP to El Capitan and re-downloaded my Photoshop CS6 extended

    When I tried to install, my old serial # wasn’t recognized.

    I found a chat support area  and asked if they could help...

    Contact Customer Care

    They showed me how to get a code number on the installation screen and with that, they were able to validate the serial number. The installation worked with no problems after that…

    L
    leandrob70709816Author
    Participant
    November 8, 2015

    Ok thaks!

    Verstuurd vanaf mijn iPad

    Op 7 nov. 2015 om 23:14 heeft Del Z <forums_noreply@adobe.com> het volgende geschreven:

    I'm trying to register CS6 on my new iMac and yes I try also with my old serial number CS5 but it does not recognize it

    Del Z marked jadnash's reply on I'm trying to register CS6 on my new iMac and yes I try also with my old serial number CS5 but it does not recognize it as helpful. View the full reply

    Marked as helpful:

    I just had the same experience; I upgraded my 2008 MBP to El Capitan and re-downloaded my Photoshop CS6 extended

    When I tried to install, my old serial # wasn’t recognized.

    I found a chat support area and asked if they could help...

    Contact Customer Care

    They showed me how to get a code number on the installation screen and with that, they were able to validate the serial number. The installation worked with no problems after that…

    Following I'm trying to register CS6 on my new iMac and yes I try also with my old serial number CS5 but it does not recognize it in these streams: Inbox

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    November 5, 2015

    What is your exact operating system?

    If El Capitan, read below...

    First, see if the Mac 10.11.1 bug fix update will help you

    -some discussion of 10.11.1 https://forums.adobe.com/thread/1986008

    -ALSO need to update the nVidia drivers (links included in message)

    -there is also "some" mention of a further 10.11.2 bug fix being tested by Apple

    There are known problems with Mac 10.11 El Capitan... that may be one of them

    See reply #5 in https://forums.adobe.com/thread/1965850 for several solution links

    -the first link in that reply is a possible solution to install problems

    -there is also a link about video display problems in Premiere Pro

    -and several other programs... PLUS Microsoft Office also has problems

    Plus official Adobe help pages listing Mac 10.11 problems

    https://helpx.adobe.com/photoshop/kb/photoshop-and-el-capitan-mac-os-10-11.html

    http://blogs.adobe.com/premierepro/2015/10/premiere-pro-cc-and-mac-os-x-10-11-el-capitan.html

    https://helpx.adobe.com/lightroom/kb/lightroom-and-el-capitan---mac-os-10-11.html

    http://blogs.adobe.com/audition/2015/10/audition-cc-and-osx-10-11-el-capitan.html#.VjjYBtGraUk

    L
    leandrob70709816Author
    Participant
    November 5, 2015

    Yes I have El Capitan and the update fix bug 10.11.1 up to date!

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