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A
ann-cathrinel8539909
Participant
January 17, 2016
Question

I need a serial number for Lightroom 4

  • January 17, 2016
  • 1 reply
  • 1481 views

Hi. I need a serial number for Lightroom 4 to install Lightroom 5 on my new Mac Book Pro. I bought Lightroom 5 upgrade in december 1913 online and had an email conversation with Adobe Sales Manager, who accepted my lack of serial number for no 4 (The original invoice of the first Lightroom 4 was 24. 12. 2012.). In the membership page all the serial numbers om my different adobe cc-programs have their respective number - but Lightroom 4 is blank... What to do?

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1 reply

Ned Murphy
Ned Murphy
Legend
January 17, 2016

You need to contact Adobe Support, but you might find that they are not willing to provide the support you need if it is a matter of you having lost track of your serial number.

For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.


Serial number and activation chat support (non-CC)
https://helpx.adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_licensing-activation_stillNeedHelp

A
ann-cathrinel8539909Author
Participant
January 17, 2016

Thanks for your input. I have tried to get in touch with Support for two days. The chat option is closed but I will try again tomorrow. So far, I cannot use the product I paid for.

Ned Murphy
Ned Murphy
Legend
January 17, 2016

They don't work weekends, but later on Sunday I think they open for business in their foreign locations.

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