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I am trying to download Illustrator but the installation process gets stuck at 10.5%. I currently have an iMac 21.5", Mid 2014 running macOS Catalina version 10.15.2.
Have restarted the computer and tried the installation process again, but it gets stuck at 10.5% and has no estimated time remaining.
Any suggestions? I am guessing if I try downloading Photoshop the same would happen.
Thanks in advance.
Is this installing the Creative Cloud app, or is that already installed and you're getting stuck installing Illustrator?
Here are some troubleshooting guides:
Resolve installation failure | Creative Cloud desktop app
Error downloading or updating Creative Cloud apps
I'm only installing Illustrator for now. Do I have to indtal Creative Cloup app first for the programs to work? The access I have is from work so I am trying to download the progam I need at home.
Sorry about this. Does it give any error code or message? You may also try the steps shared on this similar discussion: https://community.adobe.com/t5/get-started/cc-desktop-app-installer-is-stuck/td-p/9856848?page=1
I am moving this discussion to Get_Started community for expert help.
Yes, the Creative Cloud app is used to install Illustrator (and all other Creative Cloud apps, such as Photoshop).