Skip to main content
Therick11
Therick11
Participant
October 16, 2016
Answered

In a loop of "Adobe Creative Cloud is needed to resolve this problem"

  • October 16, 2016
  • 3 replies
  • 3536 views

When I turned on my laptop this morning, I received the following error message "Adobe Creative Cloud is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy of the Creative Cloud from ‘http://www.adobe.com/go/adobecreativecloudapp’."

Even though for the last year and a bit, I haven't had any problems with the application.

On going to 'http://www.adobe.com/go/adobecreativecloudapp’, I downloaded the "CreativeCloudSet-Up" app and ran it.

The installation gets to about 25%, when it then comes up with an error message of "Adobe Creative Cloud is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy of the Creative Cloud from ‘http://www.adobe.com/go/adobecreativecloudapp’."

On one attempt, I have tried several times now, I did get to the point, when the Creative cloud app, told me, that I've been logged out, but the sign in button, was grayed out, when I clicked anywhere on the app, I received the error message of "Adobe Creative Cloud is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy of the Creative Cloud from ‘http://www.adobe.com/go/adobecreativecloudapp’."

I've tried uninstalling the Creative cloud app, but I get an error message saying that the creative cloud app is used by programs that are installed, uninstall these before uninstalling the CC app. I'm reluctant to uninstall Acrobat, Lightroom and Photoshop, as I use at least one of them every day.

I'm running CC on a Dell Inspiron 7537 laptop (1T hard drive, 16G memory), which is running windows 10 version 1607, OS build 14353.222.

Thank you, in advance , for any help with this problem.

Rick

This topic has been closed for replies.
Correct answer Therick11

I've returned "\Program files(x86)\Common Files\Adobe", back to its original name.

Opened task manager and ended all Adobe tasks.

Gone to "C:\Users\Users_name\AppData\Local\Temp"" and deleted all the files and subfolders.

Run the "CreativeCloudSet-Up" app.

And I'm now back in business.

Thank you all for your support and advice.

3 replies

Therick11
Therick11Author
Participant
October 17, 2016

How do I mark this question as "answered" ?

AlphaEmo
AlphaEmo
Participant
October 17, 2016

I've the same problem (MacOS Sierra; MacBook Pro).
Renaming the folder "/Library/Application Support/Adobe", restarting the computer and installing the latest cc app doesn't work.

C
ClaudiaSears
Participant
October 20, 2016

I have this same issue on Mac Sierra for several days now. Same loop! Is there a resolution?

AlphaEmo
AlphaEmo
Participant
October 20, 2016

Have a look thereCreative Cloud.app doesn't start 

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 16, 2016

Rename the Adobe Desktop Common folder in the following location:

  • Windows: \Program files(x86)\Common Files\Adobe

restart your computer and retry installing the latest cc desktop app, https://creative.adobe.com/products/creative-cloud

Therick11
Therick11Author
Participant
October 17, 2016

Thank you for your suggestion, I've tried this and now when I run "CreativeCloudSet-Up" app, I'm getting a error message, saying an installer is running, close this and try again (error 87).

Therick11
Therick11AuthorCorrect answer
Participant
October 17, 2016

I've returned "\Program files(x86)\Common Files\Adobe", back to its original name.

Opened task manager and ended all Adobe tasks.

Gone to "C:\Users\Users_name\AppData\Local\Temp"" and deleted all the files and subfolders.

Run the "CreativeCloudSet-Up" app.

And I'm now back in business.

Thank you all for your support and advice.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices