InDesign on Desktop and Laptop

New Here ,
Apr 11, 2021 Apr 11, 2021

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Hi,

I'm running Adobe Creative Cloud on my Desktop . My plan includes Photoshop, Lightroom and InDesign.

Now, I installed Creative Cloud on my Laptop. I installed Photoshop and Lightroom. Somehow I can't install InDesign because it is not available in "Available in your plan".


How can this be different from a Desktop to a Laptop? Any idea?

Many thanks!!

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Creative Cloud, Installation

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Adobe Community Professional , Apr 11, 2021 Apr 11, 2021
check your account to verify your subscription is what you expect (both photography and indesign subscriptions) and to verify your adobe id, https://account.adobe.com   then sign out and then back in to your problematic cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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Adobe Community Professional ,
Apr 11, 2021 Apr 11, 2021

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check your account to verify your subscription is what you expect (both photography and indesign subscriptions) and to verify your adobe id, https://account.adobe.com

 

then sign out and then back in to your problematic cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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New Here ,
Apr 12, 2021 Apr 12, 2021

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Thanks to your answer I found out, that I had two different CC Accounts with the same email addresses...

One with Photography (anual) plus InDesign (monthly). The other account just Photography (monthly).

 

Thank you very much!!

 

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Adobe Community Professional ,
Apr 12, 2021 Apr 12, 2021

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you're welcome.

 

did you contact support and get it sorted?

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New Here ,
Apr 12, 2021 Apr 12, 2021

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yes, I did!

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Adobe Community Professional ,
Apr 12, 2021 Apr 12, 2021

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great. thanks for the follow-up.

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