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hameedb14659784
hameedb14659784
Inspiring
October 17, 2018
Answered

Installation fails for Photoshop CC and Bridge CC

  • October 17, 2018
  • 3 replies
  • 4908 views

I cannot get both Photoshop CC and Bridge CC to update to the latest versions using the Creative Cloud application to update them.

The install starts, gets to about 5% (for the the first app).  It then fails and keeps saying to Retry the Installation.  I've tried to retry the installation multiple times, but its the same message I keep getting.

I rebooted my PC and now the notification in Creative Cloud to update the apps is not showing anymore.  Its showing that nothing needs to be updated.  However I know both apps have not been updated as Photoshop CC is still version 19.1.6 20180808.r.398 2018/08/08: 1185588  x64 and Bridge CC is still version 8.1.0.383 x64.

I'm running these apps on Windows 10 Enterprise.  x64-based processor.

How can I resolve this and get both updates installed asap?

This topic has been closed for replies.
Correct answer hameedb14659784

Ok, thanks for the update. From your description, it seems that the Creative Cloud desktop app is not working properly.

Please follow the steps given under 'Solution 3' of the following help document to resolve the issue with the desktop app: "Failed to install" error received when installing Adobe Creative Cloud desktop app"

After this use the direct download links given in the following help document to install the CC desktop app again: Download Creative Cloud desktop app.

Let us know if this helps.


I just noticed that there is an option in Creative Cloud to uninstall Bridge.  So I went ahead and did that and then tried the re-install and this time it got installed.  Camera Raw also started working on its own now.

So the issue is resolved now other than the fact that Adobe is forcing me to update my build version of Windows to get the latest version of Photoshop.  This is a very strange thing to do and I don't understand why Adobe is forcing everyone to update to the latest build of Windows (we're not even talking about the version of Windows itself, just the build number).

Very frustrating that I can't use the latest version of Photoshop that I'm paying a monthly fee for, unless I go to the latest build version of Windows.

3 replies

hameedb14659784
hameedb14659784Author
Inspiring
October 17, 2018

Now even Bridge won't install at all.  Photoshop got installed (Version 19), however Bridge or Camera Raw won't install.  This is so annoying and frustrating.  I need the software for my job and now I can't do my job.

How can expedite this issue?

Bani Verma
Community Manager
Bani VermaCommunity Manager
Community Manager
October 17, 2018

Photoshop version 19 is the last version of Photoshop CC, the latest Photoshop CC 2019 is version 20.

Please upgrade your O.S. to Windows 10 Creators update (version 1703) or later. To know more please refer to OS support for CC 2019 apps.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
October 17, 2018

Hameedb14659784, did you receive any error messages while attempting to update Photoshop and Bridge CC on Windows 10?  Please check the install logs to determine the exact errors that caused the updates to fail.  Information on how to locate the install log can be found at Creative Cloud download and install errors .

Hameedb14659784, can you also confirm that you are using the process in  https://helpx.adobe.com/creative-cloud/help/update-app.html to update Photoshop and Bridge CC?

hameedb14659784
hameedb14659784Author
Inspiring
October 17, 2018

Yes, I'm following the instructions as noted in the link above.  Now I've attempted to re-install everything again after un-installing the apps and Photoshop CC v19 is still the only version that has been installed.  Creative Cloud still shows there is no new update for either Bridge or Photoshop.

Here is the log file:

The following file has been uploaded on Adobe LogCollector Portal:

File: AdobeLogs_20181017_034949_1e0e63d0-c4de-4b90-beb9-a1e6b02dd7ef-win.zip

Bani Verma
Community Manager
Bani VermaCommunity Manager
Community Manager
October 17, 2018

Thank you for sharing the logs Hameedb14659784, I'll review them and get back to you.

Meanwhile, could you please share the build version of Win 10? It should be Windows 10* (Version 1709 or later).

Bani Verma
Community Manager
Bani VermaCommunity Manager
Community Manager
October 17, 2018

Hi Hameedb14659784,

Sorry to hear that you are having trouble installing the latest version of CC apps. Could you please share the install logs with us so that we can analyze them and check what causing this, to do this please follow the steps given here: Log Collector Tool.

Awaiting your response.

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