Participant

Answered

Installer hangs on browser authentication

Forum|Forum|6 years ago
September 14, 2019
16 replies
38664 views

I've tried several apps and the main Creative Cloud installer (I have the all apps plan) and it hangs every time I get to the part requiring browser identification, here:

I get taken to the browser window (in Chrome, regardless of my default browser settings) and it says:

But the installer does not proceed, and I end up here:

If I click on "If your browser is not responding, sign in here" nothing happens. I've uninstalled, tried again, then used the Adobe CC cleaner tool and removed everything, tried again, I've gone into the registry and deleted all Adobe keys, I've run as admin and as not, I've restarted and tried installing in Safe Mode with networking. Same results. I've also tried signing out before being taken to the browser, then signing in, then getting the "You're all set!" screen again. I've tried doing that with a different account. Nothing has worked.

Prior to this I had only Photoshop installed, and it worked fine. The issue started when I switched to the 'all apps' plan and tried to install acrobat. The installer hung 1/2 way through the Acrobat install. I quit, tried again, and got the above. Then tried all the steps I mention above. I also tried installing other apps, which is why the screengrab above shows my attempt to install XD.

I've explored all the forums and FAQs and tried everything suggested in them.

(Posting again because someone marked my previous post as spam.)

This topic has been closed for replies.

Correct answer kglad

to clarify @iDaze's solution:

Adobe's GUIs (graphical user interface) are governed by Windows Internet Explorer privacy setting regardless if you are using other internet browsers. so you have to check your Windows Internet Explorer settings (not Edge) and insure that Java Script and Scripting are enabled.

one way to do this is to open Control Panel (icons) > internet options > "security" tab > custom level > enable "scripting" and "scripting of java applets" (both are towards the bottom) > click apply

V

victor hugo32302141hajg

Participating Frequently

Help my Adobe CC 2018 installer does not show the options, it appears as HTML

I can't fix it

kglad

Community Expert

@victor hugo32302141hajg

what are you trying to install?

what os are you trying to install it onto?

W

Wahid29347699gjc8

Participant

PSA for people using DROPOX.

Move the installation file out of your downloads into the root of your user folders and run the installer again this will resolve the issue. DROPBOX does some stupid folder redirection which means that running installers from any 'Synced' location will fail across the board.

Hope this helps someone!

kglad

Community Expert

thank you, @Wahid29347699gjc8

D

dotii24627482qwhi

Participant

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Y2Nk4

Participant

My case is because the internet explorer's javascript is disabled, and this might usually caused by Windows servers' internet explorer security enhanced configuration, I disabled it, allows JavaScript and it finally works. Also, the Alternative downloads will also work if you don't want to configure your IE settings since it requires you to put your account&password by default.

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Vijayender5FF3

Participant

I am also faceing the same issue

I have tried everything

I

i1703

Participant

It is very strange - but you need to open Internet Explorer and enable Javascript in there (https://helpx.adobe.com/x-productkb/multi/enable-javascript.html)

Even if you are using Chrome or Firefox to authenticate.

It works after that!

E

ekkode

Participant

Direct installing the app it was the ulimate solution for me:

https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

C

charlesb89206100

Participant

Install an older adobe app from 2014, like premiere pro, then sign in. it will install adobe premiere pro 2014, then detect system updates and reinstall everything including the new creative suite. uninstall the old software and reinstall the new apps!

J

Judith Cortés

Participant

I had the same issue and I fixed it with internet options and setting the security level from high to medium-high

I

iDaze

Participant

July 2020 and I too had this problem, and for me I have a brand new computer and have never installed anything Adobe except flash player; that's when I realized. All Adobe GUI's (graphical user interface) are governed by Windows Internet Explorer privacy setting regardless if you are using other internet browsers. So you have to check your Windows Internet Explorer settings (not Edge) and insure that Java Script and Scripting are enabled. You can do this one of two ways. Either open Internet Explorer and click on the "gear" "settings" > internet options or via Control Panel > internet options. Once you have "internet options" gui open you click on the "security" tab which is where you will find your internet security settings, and will have to check to make sure your security settings via "security level" in the "security tab", and make sure "scripting" and "scripting of java applets" are "Enabled". (once the changes are made remember to click "apply") This will enable and allow java script for Internet Explorer. Again you are doing this regardless of what internet browser you primarily use because Adobe gui's are governed by internet explorer settings. I remembered that I always have this problem when I have to update "Flash Player", and I have to go through this same hassle of enabling Java on Internet Explorer every time I have to update Flash Player.