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laurae77853040
laurae77853040
Participant
July 24, 2018
Answered

Installing CS6 Design Standard

  • July 24, 2018
  • 1 reply
  • 1110 views

I purchased Adobe CS6 a few years ago and I have the license agreement and Mac serial number but I've lost the CDs. I've downloaded the software and tried to install but it keeps telling me ' Installer failed to initialize. This could be due to a missing file. Please download Adobe Support Advisor to detect the problem. Adobe Support Advisor keeps taking me to the support page and nothing on there is helping. Any ideas?

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    Laurae77853040, what version of macOS are you installing Creative Suite 6 on?  If it is macOS 10.12 or later then please see Installing Creative Suite on a new Mac or macOS 10.12 (Sierra) or later which discusses the workaround necessary to install Creative Suite 6 on modern versions of macOS.

    1 reply

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity ManagerCorrect answer
    Community Manager
    July 24, 2018

    Laurae77853040, what version of macOS are you installing Creative Suite 6 on?  If it is macOS 10.12 or later then please see Installing Creative Suite on a new Mac or macOS 10.12 (Sierra) or later which discusses the workaround necessary to install Creative Suite 6 on modern versions of macOS.

    laurae77853040
    laurae77853040Author
    Participant
    July 26, 2018

    Thank you so much! It worked.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    July 30, 2018

    Excellent.  Thanks for the update, Laurae77853040!

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