Installing Updates: Stuck at 0%

New Here ,
Oct 03, 2013

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I've talked to Adobe support numerous times about this and I cannot get a solution from them whatsoever. Extremly frustrating as I cannot get any updates for my apps.

Basically, when I get a notification of an app update, I click update and the progress remains at 0% and never begins. I am able to log in under a dummy user accout (Mac OS 10.8.5) and install the updates, but that is a hassle and shouldn't be the way to accomplish this. I believe it is a permission issue, but I can't figure out why or how to fix it. I've uninstalled all apps, ran the cleaner tool, renamed files under /Library/Application Support/Adobe/ and ~/Library/Application Support/Adobe/ (per other forum instructions), etc. and nothing fixes the problem.

Can anyone shed any light on why this is happening? Has anyone had this same problem and found a fix?

Worst part of this whole thing...there is no other way to get an update besides using Creative Cloud Desktop.

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Installing Updates: Stuck at 0%

New Here ,
Oct 03, 2013

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I've talked to Adobe support numerous times about this and I cannot get a solution from them whatsoever. Extremly frustrating as I cannot get any updates for my apps.

Basically, when I get a notification of an app update, I click update and the progress remains at 0% and never begins. I am able to log in under a dummy user accout (Mac OS 10.8.5) and install the updates, but that is a hassle and shouldn't be the way to accomplish this. I believe it is a permission issue, but I can't figure out why or how to fix it. I've uninstalled all apps, ran the cleaner tool, renamed files under /Library/Application Support/Adobe/ and ~/Library/Application Support/Adobe/ (per other forum instructions), etc. and nothing fixes the problem.

Can anyone shed any light on why this is happening? Has anyone had this same problem and found a fix?

Worst part of this whole thing...there is no other way to get an update besides using Creative Cloud Desktop.

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Creative Cloud

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Oct 03, 2013 1
Adobe Employee ,
Oct 03, 2013

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Hi Ksumarine,

The following might explain and help solve the problem...

U44M1P7 - Updates :

http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-upda tes-ccm.html

U44M1P7, U44M2P7 - Creative Cloud Help / Can't apply Extension Manager update 6.0.2 | Mac OS :

http://helpx.adobe.com/creative-suite/kb/unable-apply-extension-manage r-update.html

You can also try renaming the AAMUpdater to AAMUpdater.old in both location of hard drive & user under :- /Library/Application Support/Adobe/ and ~/Library/Application Support/Adobe after enabling the root account (http://support.apple.com/kb/ht1528). Rename it is in root account& your own account too.

Incase it does not work, please contact us at http://adobe.ly/yxj0t6

Regards,

Rajshree

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Oct 03, 2013 0
New Here ,
Oct 03, 2013

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Rajshree,

The solutions you suggest do not help. The issue remains. I've also called/chatted numerous times with support with no solution...that is why I came to the forum.

I am not receiving any error messages, the update just never begins and stays at 0%.

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Oct 03, 2013 4
Adobe Employee ,
Oct 03, 2013

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Try the following steps:

1. Enable the Root user: http://support.apple.com/kb/ht1528 and sign in there.

2: Download Adobe Cleaner tool: http://www.adobe.com/support/contact/cscleanertool.html and uninstall Adobe Creative cloud.

3. Install the application in root user here: https://creative.adobe.com/products/creative-cloud.

4. Try to install the updates now in root, if it works then come back to normal user and retry.

Thanks!

Ankit

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Oct 03, 2013 0
New Here ,
Jun 15, 2015

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This is an absolutely ridiculous "solution" for as much as we pay for this new Creative Cloud. The first link you sent us to has 10 steps. Then you want me to uninstall Creative Cloud, re-install it, and then go through the agonizing wait of downloading the updates? Adobe, you need to get your shit together immediately and release patches for this crap instead of making all of your high paying customers jump through hoops to get program updates.

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Jun 15, 2015 95
Explorer ,
Jun 16, 2015

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What OS are you using?  I'm using Windows 8.1, and the Creative Cloud application update was hung at 0% for me after I had updated all my other apps to 2015.  I used the Task Manager and went to the Details tab (Processes for Windows 7), and killed all processes related to Adobe.  After that, I relaunched the Creative Cloud application and the update went through without a problem.

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Jun 16, 2015 46
New Here ,
Jun 16, 2015

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I have had the same problem for a few days. The update was stuck at 0%. I followed the same steps as mintzes above, and I was finally able to install the update. I have Windows 7 SP1. I killed all Adobe programs in the Task Manager, rebooted my computer, and voila! Success!!

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Jun 16, 2015 12
New Here ,
Jun 17, 2015

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AMEN. This is horse****. I'm unable to run the uninstaller for creative cloud. I can't seem to delete the ****ing thing from my hard drive.

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Jun 17, 2015 4
Community Beginner ,
Jun 23, 2015

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Yes! It worked! I didn't even have to reboot my Windows 7 computer. Now I'mtrying it on my other computer....

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Jun 23, 2015 2
New Here ,
Jun 30, 2015

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This worked perfectly for me on win8.1.

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Jun 30, 2015 1
Community Beginner ,
Jul 08, 2015

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rmintzes' solution worked for me on Windows 8.1 - use Task Manager to kill all Adobe/CC processes, restart CC and it installs the update without a hitch. Took maybe 30 seconds.

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Jul 08, 2015 1
Community Beginner ,
Jul 27, 2015

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Thank you!!!!  I was having the same issue and found your method and tried it.  It worked!!! 

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Jul 27, 2015 0
New Here ,
Jul 28, 2015

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This method worked like a charm, rmintzes. Thanks!

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Jul 28, 2015 0
New Here ,
Jul 31, 2015

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TOTALLY SIMPLE FIX!  (windows 7 premium) right click on task bar - START TASK MANAGER - kill "creative cloud".  go back to desktop and restart creative cloud.  genius!

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Jul 31, 2015 0
New Here ,
Aug 01, 2015

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Thanks!

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Aug 01, 2015 0
Community Beginner ,
Sep 24, 2015

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Thanks mintzes. This worked for me! I use windows 8.1 and also just updated to cc2015 and could not get the updates. Now it's working again.

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Sep 24, 2015 0
Community Beginner ,
Sep 25, 2015

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Killing processes (Windows 8.1) worked -- without a reboot.

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Sep 25, 2015 0
New Here ,
Oct 04, 2015

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This solution worked for me as well.  Thanks.

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Oct 04, 2015 0
New Here ,
Oct 05, 2015

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Does not work for me.  The 2% Error 87 issue must be something different.

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Oct 05, 2015 0
New Here ,
Oct 15, 2015

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For all still wondering this is the right and quickest solution to solve the problem.

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Oct 15, 2015 0
Adobe Employee ,
Oct 15, 2015

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You can try it Michael, or the best option would be to contact support for this : https://helpx.adobe.com/contact.html

Regards

Rajashree

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Oct 15, 2015 0
New Here ,
Dec 01, 2015

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"What OS are you using?  I'm using Windows 8.1, and the Creative Cloud application update was hung at 0% for me after I had updated all my other apps to 2015.  I used the Task Manager and went to the Details tab (Processes for Windows 7), and killed all processes related to Adobe.  After that, I relaunched the Creative Cloud application and the update went through without a problem."

rmintzes troubleshoot worked for me.

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Dec 01, 2015 1
New Here ,
Dec 01, 2015

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This worked for me in WIndows 10, that is, killing all Adobe-related processes and re-launching CC control panel.

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Dec 01, 2015 0
Community Beginner ,
Dec 08, 2015

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I'm on windows 7 and this worked for me! thanks!

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Dec 08, 2015 0
Community Beginner ,
Jan 06, 2016

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well said. I'm having that problem with Fuse CC although this has not happened to me before. bit of a let down if I'm honest.

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Jan 06, 2016 0
Community Beginner ,
Feb 15, 2016

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This solution worked on Win 7.  Th

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Feb 15, 2016 0
New Here ,
Feb 15, 2016

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Worked for me. Windows 10.  Task Manager.  Kill ALL Adobe and Creative Cloud processes - scroll down the list, there are many.  When all have been stopped relaunch CC and it should start updating.

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Feb 15, 2016 0
New Here ,
Mar 26, 2016

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Worked like a charm. I can't thank you enough!

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Mar 26, 2016 0
Community Beginner ,
Jun 19, 2015

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I've been having the installer stuck at 0% for a while now. And when trying to quit, that doesn't work either. I'm not about to spend 5h from work time in uninstalling and then re downloading and again reinstalling all my software. And then reinstalling all me resources and settings for every single product. Don't you test these installers out before you release them? How can this even happen?

OS X Yosemite 10.10.3

MacBook Pro (Retina, 13-inch, Late 2013)

2.4 GHz Intel Core i5

8 GB 1600 MHz DDR3

Intel Iris 1536 MB

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Jun 19, 2015 1
Adobe Community Professional ,
Jun 19, 2015

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@ Callum

Try CC uninstaller to remove Adobe Creative cloud :

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

Update process is Stuck , did you tried Force Quitting from Activity Monitor??

force-quit-via-activity-monitor.jpg

Restart the computer  once and try to update.

You may try with steps mentioned in the below link if you wish  :

Connecting to CC - Stuck on 'Installing update..'

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Jun 19, 2015 14
Community Beginner ,
Jan 27, 2016

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This worked for me. I force quit all Adobe services in Activity Monitor (mac) and when I reopened "Creative Cloud" app it immediately told me about the update and asked if I would like to install it. I accepted and the progress bar no longer sits at 0%. Thanks for the tip.

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Jan 27, 2016 0
New Here ,
Apr 13, 2016

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Thank you! I'm on OSX, and force-closing via Activity Monitor and relaunching CC kicked the install in the butt for me.

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Apr 13, 2016 0
Community Beginner ,
Jul 19, 2019

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Thanks for the advice.  Running on a MacBook Pro, I had the same problem.  I decided to try to simply quit out of Creative Cloud and then reboot my MacBook.  I then went back into Creative Cloud after the reboot and selected update.  The installation was successful. 

I concur with many other comments: Adobe should NOT be placing the onus not the end user to resolve this issue.  They should do adequate testing up front and prevent this type of situation from occurring.  If an issue does arise, they should not put the onus on the end user and develop a proper solution.

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Jul 19, 2019 0
New Here ,
Jul 08, 2015

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It happend to me again today, while the adobe cc update manager wanted to update itself without asking. I killed all adobe processes and restarted creative cloud. That is where I saw the option 'keep creative cloud updated' and set this on to off. During update Windows would send the administrative notice on the software update.

In the prior situation there was no administrative message. But I think that creative cloud during this freeze with 0% is waiting for the answer on the administrative confirmation maybe?

Maybe Adobe could do something on this, as it seems every update this freezing issue occurs for thos who did not lower UAC level....

Wim

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Jul 08, 2015 0
Community Beginner ,
Jul 10, 2015

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The problem lies with the fact that Adobe Creative Cloud needs to ask you for Administrator Permissions to update. The system is refusing to allow the update as long as it has not received authorization from the user to run as an Administrator. The manual process asks correctly, allowing the system to continue. In order to get the updates to work, you need to close creative cloud completely (by ending the tasks through Task Manager) and cancelling the update when it tries running the next time it starts. It will then ask if you want to update or continue, which, when you click update, it will ask and run correctly.

In the future, just disable automatic updates for Creative Cloud until they can get it to where Cloud asks for permission to install on automatic updates.

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Jul 10, 2015 4
New Here ,
Jul 11, 2015

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Computer re-start worked for me. Try this first...

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Jul 11, 2015 0