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AFUNEVT
Participating Frequently
February 10, 2020
Question

Moving to a new computer

  • February 10, 2020
  • 1 reply
  • 352 views

I am using Photoshop CS6 and Indesign CS5 on a Windows 7 computer, and want to upgrade to a new Windows 10 computer. Presumably I need to unregister my current computer with Adobe and then download the software from them onto the new computer. I spent an hour today unsuccessfully looking for instructions on Adobe's website on how to do this. Can someone please enlighten me? A few URLs perhaps? I don't want to move to the cloud.

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1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
February 10, 2020

For CS6 and earlier you may download ONLY if you bought direct from Adobe via download
-Log-in to your account and click this link https://account.adobe.com/products
--click Order history on the left and then the link to your order that will show on the right
--and finally click the link "Downloads and serial numbers" that will appear
--as always, write the serial number in a text file AND copy that text file and the
---download file(s) to an external drive (or two) to be sure you have what you need
-if you did not buy direct from Adobe via download you must find your original install
--if you have an Education or volume license you MUST use your original media
--the link for an Education or volume license download is not available at all
-if you bought a disc and don't have a drive you will need to buy an external USB drive
-if you bought a download from a 3rd party vendor you will need to contact that vendor

A
AFUNEVTAuthor
Participating Frequently
February 10, 2020

Thank you, John. I don't think I downloaded originally, but bought disc versions. When I click on my order history, I get "We didn’t find any orders associated with your account."

So I guess I'm stuffed. Interesting, because the personat Adobe on the support phone line yesterday told me I could do this.

A
AFUNEVTAuthor
Participating Frequently
February 10, 2020

If I manage to unearth my original disc and re-install on my new computer, can I then access all the upgrades that have happened since?

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