Highlighted

My Creative Cloud app doesn't recognize that I've paid my subscription

Participant ,
Oct 03, 2020

Copy link to clipboard

Copied

I am trying head off a problem before one prevents me from working. I paid my Creative Cloud subscription yesterday (and have the receipt), but the Creative Cloud app does not reflect that (see attached screenshot); it's still telling me to renew. The app lists my two products as being up to date, but the app's menu bar icon is no longer a solid color. My app launches... for now... but, as I said, I hope this won't prevent me from working several hours or days from now.

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

TOPICS
Creative Cloud

Views

47

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

My Creative Cloud app doesn't recognize that I've paid my subscription

Participant ,
Oct 03, 2020

Copy link to clipboard

Copied

I am trying head off a problem before one prevents me from working. I paid my Creative Cloud subscription yesterday (and have the receipt), but the Creative Cloud app does not reflect that (see attached screenshot); it's still telling me to renew. The app lists my two products as being up to date, but the app's menu bar icon is no longer a solid color. My app launches... for now... but, as I said, I hope this won't prevent me from working several hours or days from now.

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

TOPICS
Creative Cloud

Views

48

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 03, 2020 0
Most Valuable Participant ,
Oct 03, 2020

Copy link to clipboard

Copied

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 03, 2020 0
Participant ,
Oct 03, 2020

Copy link to clipboard

Copied

Thanks, John. Using only Nancy O'Shea's suggested course of action, Creative Cloud is no longer telling me to renew. But the CC icon in my menu bar is still an outline; not a solid color, as it had been initially. Is this correct? I can barely see it.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 03, 2020 0