My Plan has disappeared on Creative Cloud

[bazooka42]

Is anyone having trouble seeing their plan on their account?

I make monthly payments on my creative cloud, the last being 11/24/2017. I'm unable to see the software I'm subscribed for.

Chat services is not getting back to me, is this a site wide problem?

Help! I've got work I need to do and I need to resolve this quickly.

[kglad]

mine is being displayed correctly, https://accounts.adobe.com

[bazooka42]

That answers if it's site wide or not.

Any suggestions on how to get the services I've been charged 29.99 a month for?

[kglad · Accepted solution]

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

3.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

4.  if that fails, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[default26506720eqmxxn]

happened to me today. I purchased the plan on Oct 6 2022 paid the amount and now i dont see my plan in my account 

[kglad]

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

is the subscription shown on your account page what you expect?