Necesito Cancelar suscripción anual

Community Beginner ,
Jan 29, 2018 Jan 29, 2018

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Hace días intento cancelar mi suscripción y me envía siempre a las mismas páginas, es como un búcle infinito, siempre las mismas páginas y el botón cancelar no existe, esto me parece mas bien un engaño, un fraude corporativo, alguien ha podido cancelar su suscripción??

alguien puede ayudarme ha salirme de esto?

además que no tengo dinero para pagar

gracias

saludos

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correct answers 1 Correct Answer

Adobe Employee , Jun 12, 2018 Jun 12, 2018
Hi Felipe, have you already tried our cancellation steps here? https://helpx.adobe.com/creative-cloud/help/cancel-membership.html If that doesn’t work, can you If you still need help with cancelation. Please contact our chat support here who can help you with this. Contact Customer CareRegardsScott

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Adobe Community Professional ,
Jan 29, 2018 Jan 29, 2018

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This is a public forum, not Adobe support... click below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

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Community Beginner ,
Jan 30, 2018 Jan 30, 2018

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Siempre envían esta misma respuesta, y me envían a la misma página, un bucle,...NO sirve la respuesta que me dan NO sirve, y lo pongo en un foro publico para que la gente se entere

saludos

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Adobe Employee ,
Jan 30, 2018 Jan 30, 2018

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Hi David,

I see you have an active Creative Cloud subscription under the same ID as with forums. The subscription you ave can only be cancelled by our support team. Please use the link shared above to contact support.

Feel free to update the thread for more questions.

Thanks

Kanika

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New Here ,
Jul 19, 2018 Jul 19, 2018

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me esta pasando lo mismo!
Un absurdo

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New Here ,
Feb 18, 2021 Feb 18, 2021

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A mi tampoco dan opcion modificar el plan o cancelar la subsripcionj lo cual necesito hacer porque no quiero pagar por algo que no utilizo.Y en parte de suport solamanete hay videos en cuales tampoco sale nada que ayude ya que no hay opcion de modificar o cancelar. Si en breve no recibo ninguna respuesta me niego pagar lo que son pasadas 14 dias de prueba.

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New Here ,
Feb 18, 2021 Feb 18, 2021

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Parece que me dejo cancelar por fin tal comomdemuestra en el video.No entiendo porque ayer no havia tal opcion,pero bueno mas vale tarde que nunca.

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New Here ,
Feb 01, 2018 Feb 01, 2018

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yo igual! llevo días y lo mismo!!!

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New Here ,
Jun 02, 2018 Jun 02, 2018

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I have the same problem with a suscription to Adobe Pro.How Can I unsuscript considering that is month to month? There are not option.

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Adobe Employee ,
Jun 12, 2018 Jun 12, 2018

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Hi Felipe, have you already tried our cancellation steps here? https://helpx.adobe.com/creative-cloud/help/cancel-membership.html If that doesn’t work, can you If you still need help with cancelation. Please contact our chat support here who can help you with this. Contact Customer Care

Regards

Scott

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New Here ,
Oct 25, 2018 Oct 25, 2018

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POR FAVOR NECESITO URGENTE CANCELAR MI SUSCRIPCIÓN A ADOBE ACROBAT DC!!! SIGO TODOS LOS PASOS Y SIEMPRE TE REDIRIGE A LAS MISMAS PÁGINAS. ESTO PARECE FRAUDULENTO. NECESITO LA CANCELACIÓN DE MI SUSCRIPCIÓN URGENTE!!! MI USUARIO ES

[personal information removed per policy - https://forums.adobe.com/docs/DOC-3731]
[This is a public forum, not Adobe support, please do not post personal information]

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Adobe Community Professional ,
Oct 25, 2018 Oct 25, 2018

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This is a public forum, not the link to Adobe support

-other users here can't help with that specific problem

-please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

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New Here ,
Dec 01, 2018 Dec 01, 2018

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TAMBIEN NECESITO CANCELAR MI SUSCRIPCION ANUAL POR FAVOR YA SE HACE IMPAGABLE EL MONTO DE TARIFA PRECIO DOLAR DEBIDO A POLITICAS EN MI PAIS, NECESITAMOS UNA SOLUCION URGENTE, JAMAS RECOMENDARE A NADIE UTILIZAR ESTE SERVICIO, PESIMOO. CANCELAR LA SUSCRIPCION DE ACROBAT PRO DC, POR FAVOOOOOR.

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New Here ,
Jun 02, 2018 Jun 02, 2018

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Finalmente lo que hay que hacer es contactarse por chat con adobe.com ya que Adobe Latinoamérica no da la opción. Hay que pedir dar de baja y el operario se encarga de hacerla y te llegan los correos de confirmación. Adobe Latinoamérica no tiene la opción de dar de baja con un click y la comunicación debe ser solo en horarios de oficina y Adobe EEUU tiene contacto las 24hrs. Saludos y exito, las nuevas opciones no Adobe de trabajo están siendo cada vez mejor y accesibles.

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New Here ,
Jul 19, 2018 Jul 19, 2018

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Hola, como lo has echo para cancelar? donde esta el apartado CHAT para solicitar la cancelacion?

Es ridculo lo que hacen los de ADOBE... menuda verguenza.
Gracias

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Adobe Community Professional ,
Jul 19, 2018 Jul 19, 2018

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Go to adobe.com. Sign into your account. You will see a « Contact us » (Contacto) button. From there you will be guided until the chat or phone support. Best is chat here, because that’s 24/24 and 7/7.

You can normally cancel your subscription by using the « manage account » (Administrar cuenta).

36C8DC8C-E5A3-45C4-9464-43BA26B6FE64.jpeg

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jan 01, 2020 Jan 01, 2020

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Pudiste cancelar tu plan? me dices como?

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New Here ,
Nov 23, 2019 Nov 23, 2019

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me pasa lo mismo hace meses estafa total, el lunes llamo a la tarjeta y desconozco el cargo

 

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