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Need help with Error Code: 1002 Please!

Forum|Forum|10 years ago
March 24, 2016
4 replies
20521 views

I'm trying to update my Id CC & am getting the Error Code: 1002

Any suggestions before I try support?

Thanks!

Creative Cloud

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Correct answer Tanusree

Hi,

Please follow the steps below:

Uninstall CC Desktop App using https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

Run the Adobe CC Cleaner Tool from here : https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Restart your computer

Install Creative Cloud app : https://www.adobe.com/creativecloud/desktop-app.html

Let us know if this works!

lindsayf79326774

Participant

did not work. i could not open the uninstaller

Legend

Moved to Creative Cloud Download & Install‌

TanusreeCorrect answer

Participating Frequently

Hi,

Please follow the steps below:

Uninstall CC Desktop App using https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

Run the Adobe CC Cleaner Tool from here : https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Restart your computer

Install Creative Cloud app : https://www.adobe.com/creativecloud/desktop-app.html

Let us know if this works!

perrih91741136Author

Participant

Yes, it did! Thanks!