Need help with Error Code: 1002 Please!

New Here ,
Mar 24, 2016 Mar 24, 2016

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I'm trying to update my Id CC & am getting the Error Code: 1002

Any suggestions before I try support?

Thanks!

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correct answers 1 Correct Answer

Adobe Employee , Mar 24, 2016 Mar 24, 2016
Hi,Please follow the steps below:Uninstall CC Desktop App using https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.htmlRun the Adobe CC Cleaner Tool from here : https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.htmlRestart your computerInstall Creative Cloud app : https://www.adobe.com/creativecloud/desktop-app.html Let us know if this works!

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Adobe Employee ,
Mar 24, 2016 Mar 24, 2016

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Hi,

Please follow the steps below:

Uninstall CC Desktop App using https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

Run the Adobe CC Cleaner Tool from here : https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Restart your computer

Install Creative Cloud app : https://www.adobe.com/creativecloud/desktop-app.html



Let us know if this works!

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New Here ,
Mar 25, 2016 Mar 25, 2016

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Yes, it did! Thanks!

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Adobe Employee ,
Mar 29, 2016 Mar 29, 2016

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New Here ,
Nov 09, 2016 Nov 09, 2016

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did not work. i could not open the uninstaller

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