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S
Swanson6
Participant
June 23, 2015
Question

not seeing creative cloud cleaning tool log

  • June 23, 2015
  • 1 reply
  • 2599 views

I'm having issues with CC apps frequently crashing so I decided to uninstall all the apps, use the CC cleaning tool by following the instructions given here:

Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

however the cleaning tool never gave me the message “Adobe Creative Cloud Cleaner Tool completed successfully,” and when I restarted my comp I could not locate the CC Cleaner tool.log

I opened CC Cleaning Tool a second time, but nothing shows up in the window and it's not allowing me to clean again.

Any suggestions?

-Ashley

This topic has been closed for replies.

1 reply

Atul_Saini
Community Manager
Atul_SainiCommunity Manager
Community Manager
June 24, 2015

Ash, you can find logs in the location mentioned below.

  • Windows 8, 7, or Vista: C:\Users\[user name]

Please refer: Uninstall or remove Adobe Creative Cloud apps

  1. Uninstall Creative Cloud or Creative Suite applications by doing one of the following:

    • Windows 8, 7, or Vista: Choose Start > Control Panel > Programs > Programs and Features.
    • Windows XP: Choose Start > Control Panel and double-click Add or Remove Programs.
S
Swanson6Author
Participant
June 25, 2015

Atul_Saini

I am on a MacBook Pro

Atul_Saini
Community Manager
Atul_SainiCommunity Manager
Community Manager
June 25, 2015

Thanks for the information, please refer to the below mentioned document.

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