password

New Here ,
Apr 23, 2020 Apr 23, 2020

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Hi, 

i just downloaded the Adobe full package and when I try to downlaod it, i put it in the password and nothing works, ive tried changing my password multiple times and nothing works. ive tried doing it through my facebook or through my google account and neither work?? i don't understand why i cannot download it and why its not letting me put the passwords in. 

 

 

thanks in Advance

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correct answers 1 Correct Answer

Adobe Community Professional , Apr 23, 2020 Apr 23, 2020
When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

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Adobe Community Professional ,
Apr 23, 2020 Apr 23, 2020

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Is your issue regarding downloading the software or installing the software?

 

Are you downloading using the Adobe Cloud Desktop application?

https://helpx.adobe.com/au/download-install/kb/creative-cloud-desktop-app-download.html

 

Which operating system?

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New Here ,
Apr 23, 2020 Apr 23, 2020

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Hi John Walker, i have bought the app I have an account I can't download or install it? 

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Adobe Community Professional ,
Apr 23, 2020 Apr 23, 2020

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Are you downloading using the Adobe Cloud Desktop application?

https://helpx.adobe.com/au/download-install/kb/creative-cloud-desktop-app-download.html

 

Which operating system?

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New Here ,
Apr 23, 2020 Apr 23, 2020

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BC7668D3-EA93-4DF0-9EA3-66FC338FF7B4.png

 

 

 

 

umm im assuming the Mac as it says when i tap to download that it is suitable for this computer. 

the screenshot is what is not letting me go further. i click on the install picture ( for any of the apps on adobe) and it takes me to put in a password and when i try they don't work.

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Adobe Community Professional ,
Apr 23, 2020 Apr 23, 2020

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When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

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New Here ,
Apr 23, 2020 Apr 23, 2020

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OMG it worked!!! Thank you so so much haha I feel so stupid now. 

 

 

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New Here ,
May 07, 2021 May 07, 2021

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For those not on a Mac:I'm on a Windows computer. I had the same problem, but the computer password would not fix the problem. Solution that worked for me. I printed the document to Microsoft Print to PDF and it worked. I'm now able to edit.

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