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password

New Here ,
Apr 23, 2020

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Hi, 

i just downloaded the Adobe full package and when I try to downlaod it, i put it in the password and nothing works, ive tried changing my password multiple times and nothing works. ive tried doing it through my facebook or through my google account and neither work?? i don't understand why i cannot download it and why its not letting me put the passwords in. 

 

 

thanks in Advance

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Correct answer by John T Smith | Most Valuable Participant

When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

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password

New Here ,
Apr 23, 2020

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Hi, 

i just downloaded the Adobe full package and when I try to downlaod it, i put it in the password and nothing works, ive tried changing my password multiple times and nothing works. ive tried doing it through my facebook or through my google account and neither work?? i don't understand why i cannot download it and why its not letting me put the passwords in. 

 

 

thanks in Advance

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

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Creative Cloud

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815

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Adobe Community Professional ,
Apr 23, 2020

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Is your issue regarding downloading the software or installing the software?

 

Are you downloading using the Adobe Cloud Desktop application?

https://helpx.adobe.com/au/download-install/kb/creative-cloud-desktop-app-download.html

 

Which operating system?

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New Here ,
Apr 23, 2020

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Hi John Walker, i have bought the app I have an account I can't download or install it? 

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Adobe Community Professional ,
Apr 23, 2020

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Are you downloading using the Adobe Cloud Desktop application?

https://helpx.adobe.com/au/download-install/kb/creative-cloud-desktop-app-download.html

 

Which operating system?

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New Here ,
Apr 23, 2020

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BC7668D3-EA93-4DF0-9EA3-66FC338FF7B4.png

 

 

 

 

umm im assuming the Mac as it says when i tap to download that it is suitable for this computer. 

the screenshot is what is not letting me go further. i click on the install picture ( for any of the apps on adobe) and it takes me to put in a password and when i try they don't work.

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Most Valuable Participant ,
Apr 23, 2020

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When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

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New Here ,
Apr 23, 2020

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OMG it worked!!! Thank you so so much haha I feel so stupid now. 

 

 

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