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Photoshop CC won't install

New Here ,
Jun 18, 2014

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I have tried to install Photoshop CC (Trial Version) 3 times. I get the error "Installation Failed - Learn More". When I click on that it says "Installation completed though some optional components failed to install correctly. (6)" If I click learn more I get this.

<PRE>Exit Code: 6

Please see specific errors below for troubleshooting. For example,  ERROR:

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 4 error(s)

----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x64) 11.0.61030.0 {3E272A93-C06B-4206-AD02-0EBE02535E20} -----------

ERROR: Third party payload installer vcredist_x64.exe failed with exit code: 2147942750

ERROR: Failed to repair Microsoft Visual C++ 2012 Redistributable Package (x64). Please try repairing it by double clicking on the executable at "C:\Users\MATTH_~1\AppData\Local\Temp\{601CD07D-441E-40CA-B11B-22C06ACF1D51}\Photoshop_15_LS20_win64\Adobe CC 2014\payloads\Microsoft VC 2012 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2012 Redistributable Package (x64) from Microsoft website - www.microsoft.com

----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x86) 11.0.61030.0 {873BE68F-480F-49A6-9649-F98CAB056AFC} -----------

ERROR: Third party payload installer vcredist_x86.exe failed with exit code: -2147024546

ERROR: Failed to install Microsoft Visual C++ 2012 Redistributable Package (x86). Please try installing it by double clicking on the executable at "C:\Users\MATTH_~1\AppData\Local\Temp\{601CD07D-441E-40CA-B11B-22C06ACF1D51}\Photoshop_15_LS20_win64\Adobe CC 2014\payloads\Microsoft VC 2012 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2012 Redistributable Package (x86) from Microsoft website - www.microsoft.com

-------------------------------------------------------------------------------------

</PRE>

Thanks in advance!

1 - System configuration > Boot > Boot options Click "Safe boot" > OK and then click Restart.

2 - Delete Folder "Program Files (x86)\Common Files\Adobe\caps" And On Mac "/Library/Application Support/Adobe/caps"

3 - Install Adobe CC other Again... After install done... System configuration > off "safe boot" and OK and then click Restart.

..........Working 100%..........

InDesign CC

Audition CC

InCopy CC

Media Encoder CC

Prelude CC

Premiere Pro CC

Illustrator CC

Photoshop CC

After Effect CC...... OTHER

TOPICS
Creative Cloud

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Photoshop CC won't install

New Here ,
Jun 18, 2014

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I have tried to install Photoshop CC (Trial Version) 3 times. I get the error "Installation Failed - Learn More". When I click on that it says "Installation completed though some optional components failed to install correctly. (6)" If I click learn more I get this.

<PRE>Exit Code: 6

Please see specific errors below for troubleshooting. For example,  ERROR:

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 4 error(s)

----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x64) 11.0.61030.0 {3E272A93-C06B-4206-AD02-0EBE02535E20} -----------

ERROR: Third party payload installer vcredist_x64.exe failed with exit code: 2147942750

ERROR: Failed to repair Microsoft Visual C++ 2012 Redistributable Package (x64). Please try repairing it by double clicking on the executable at "C:\Users\MATTH_~1\AppData\Local\Temp\{601CD07D-441E-40CA-B11B-22C06ACF1D51}\Photoshop_15_LS20_win64\Adobe CC 2014\payloads\Microsoft VC 2012 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2012 Redistributable Package (x64) from Microsoft website - www.microsoft.com

----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x86) 11.0.61030.0 {873BE68F-480F-49A6-9649-F98CAB056AFC} -----------

ERROR: Third party payload installer vcredist_x86.exe failed with exit code: -2147024546

ERROR: Failed to install Microsoft Visual C++ 2012 Redistributable Package (x86). Please try installing it by double clicking on the executable at "C:\Users\MATTH_~1\AppData\Local\Temp\{601CD07D-441E-40CA-B11B-22C06ACF1D51}\Photoshop_15_LS20_win64\Adobe CC 2014\payloads\Microsoft VC 2012 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2012 Redistributable Package (x86) from Microsoft website - www.microsoft.com

-------------------------------------------------------------------------------------

</PRE>

Thanks in advance!

1 - System configuration > Boot > Boot options Click "Safe boot" > OK and then click Restart.

2 - Delete Folder "Program Files (x86)\Common Files\Adobe\caps" And On Mac "/Library/Application Support/Adobe/caps"

3 - Install Adobe CC other Again... After install done... System configuration > off "safe boot" and OK and then click Restart.

..........Working 100%..........

InDesign CC

Audition CC

InCopy CC

Media Encoder CC

Prelude CC

Premiere Pro CC

Illustrator CC

Photoshop CC

After Effect CC...... OTHER

TOPICS
Creative Cloud

Views

29.7K

Likes

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Jun 18, 2014 2
Most Valuable Participant ,
Jun 18, 2014

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Jun 18, 2014 0
Explorer ,
Jun 18, 2014

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I'm having the same issue, the cc 2014 installation fails. I read at least 4-5 people having the same issue which indicates, starting "windows" in safe mode and doing a bunch of registry checks is just a waste of time. Which one is more likely?

A bunch of people messing up their computers simultaneously or cc 2014 has an issue that needs to be adressed.

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Jun 18, 2014 0
Explorer ,
Jun 19, 2014

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Yes, I'm up shit creek without a paddle with After Effects on OSX.

Download didn't install correctly and won't run. Recommend to uninstall and reinstall.

Try to run AE uninstaller which only show 'Adobe Type Support CS5' and this also fails.

Repaired permission, restarted - same thing.

Turned of Firewall - same thing.

Spoke to tech support who got me to restart in safe mode and said I could uninstall when rebooted - same thing.

Tried redwi

Have now been listening to on hold music for 15 minutes as I wait to speak to support about WHAT THE HELL I CAN DO NOW!

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Jun 19, 2014 0
Community Beginner ,
Jun 19, 2014

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Yep, both my machines are having the same issue.

"Heeeey guuuuuys look at this super awesome new version of Adobe CC...oops, yeah no, it doesn't work."

Seriously Adobe. Seriously.

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Jun 19, 2014 1
New Here ,
Jun 19, 2014

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Same issue. Different people are getting stuck on different programs. Seems pretty random. I got Photoshop, Illustrator and After Effects without a problem. Get the error on InDesign and Premiere. Trying for 2 days.

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Jun 19, 2014 0
Adobe Community Professional ,
Jun 20, 2014

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Same problem here as well.

Currently failed on the following:

InDesign CC 2014

Flash Professional CC and Mobile Device packaging 2014

Audition CC 2014

InCopy CC 2014

Media Encoder CC 2014

Prelude CC 2014

Premiere Pro CC 2014

Illustrator CC 2014

Photoshop CC 2014

The common link between every single failure is the C++ 2014 and this is bizarre because I know for an absolute certainty that C++ is perfectly up to date and okay on this system.

This is frankly a complete shambles.

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Jun 20, 2014 1
Explorer ,
Jun 20, 2014

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I had this error but when I quit Adobe Creative Cloud and restarted it, all my 2014 apps were now marked properly installed. I tried running them and so far, no problems. I want to know if this works for anyone else.

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Jun 20, 2014 2
Explorer ,
Jun 23, 2014

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Had the same problem. Your 'solution' was the charm though. No errors and I was able to continue the upgrade process to a full success. Thanks for the suggestion.

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Jun 23, 2014 0
New Here ,
Mar 12, 2017

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yeah restarting the app worked perfectly fine too.

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Mar 12, 2017 0
New Here ,
Mar 26, 2017

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What do you mean with restarting the app will work? I mean, i have the same issue.

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Mar 26, 2017 0
New Here ,
Jun 20, 2014

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Same issues here. Photoshop installed fine, but the others gave me the same error. However, I was able to launch InDesign and Illustrator without a problem. Acrobat Pro doesn't appear to have installed though. Still waiting on Premiere Pro. I'm a new customer, so this is kind of frustrating!

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Jun 20, 2014 0