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S
santosbr
Participant
May 18, 2016
Answered

Photoshop CS6 Installation Issue (Windows 7 - 64 bits)

  • May 18, 2016
  • 3 replies
  • 3652 views

Hi Guys,

I don't get to install Photoshop CS6 Trial in Windows 7 Ultimate 64 bits,

I have download the trial version from Download Adobe Creative Suite 6 applications.

I don't receive any message error number. It  starts the installation, and in the middle of installation it stops and says "Some of our products was not  installed."
I have tried to install the same version in Vista Home 32 bits and didn't have any issue.

Is there some special requirements for this installation?

Thanks,
Santosbr

    This topic has been closed for replies.
    Correct answer Bani Verma

    Hi Santosbr,

    Kindly uninstall the Creative Suite 6 from your machine completely.

    After that, turn of any security software that is installed on your machine along with system Firewall.

    Also, kinldy check that you are logged in as an Administrator on your machine.

    After this try the installation again, if it still fails then please check the install Log files and analyse them to know the root cause of the issue. See,

    Troubleshoot install issues with log files in Adobe Creative Suite (CS6, CS5.5, CS5), PS Elements, and Premiere Elements

    To know how you can find, read and analyze installation log files click here: How to review Installation Log files?

    Let us know if this helps.

    3 replies

    S
    santosbrAuthor
    Participant
    May 19, 2016

    I got it!
    I turned off the security software.
    Thanks

    Santosbr

    Bani Verma
    Community Manager
    Bani VermaCommunity ManagerCorrect answer
    Community Manager
    May 18, 2016

    Hi Santosbr,

    Kindly uninstall the Creative Suite 6 from your machine completely.

    After that, turn of any security software that is installed on your machine along with system Firewall.

    Also, kinldy check that you are logged in as an Administrator on your machine.

    After this try the installation again, if it still fails then please check the install Log files and analyse them to know the root cause of the issue. See,

    Troubleshoot install issues with log files in Adobe Creative Suite (CS6, CS5.5, CS5), PS Elements, and Premiere Elements

    To know how you can find, read and analyze installation log files click here: How to review Installation Log files?

    Let us know if this helps.

    Akash Sharma
    Akash Sharma
    Legend
    May 18, 2016

    Moving to Downloading, Installing, Setting Up

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