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BKKDon
Inspiring
July 2, 2012
Answered

Photoshop CS6, non Creative Cloud, keeps asking me to register

  • July 2, 2012
  • 3 replies
  • 52098 views

Rogier,

My apologies for not saying that mine is a 'straight' versoin not a cloud version.  And also I am running on Win x64.

Don.

    This topic has been closed for replies.
    Correct answer mondkin

    Ed Speaks for me as well.  We've had this problem for over a year with no resolution in place.


    Hi,

    I had the same problem and the way I solved it was by starting Photoshop as an administrator (not just running it under an administrator account, actually right-clicking it and selecting "Run as administrator"). Then I did the registration and it worked, it never again asked for registration.

    Hope it helps.

    3 replies

    Participating Frequently
    May 7, 2017

    The "Run as Admin" did not work for me.

    Had this happen to me yesterday.  Looked through the forums, with no real answer.  I was able to get assist from Adobe.  Here is my recollection of what eventually got it working.  I am not 100% certain, since they took over my computer and removed some folders, but here is what I have for Win10 (and what matches in my recycle bin).

    - Close CS6 applications.

    -Then  launch Task Manager, click on Process tab. Then locate these processes and end all one by one.

    - AdobeDesktopServices.exe,  Creative Cloud.exe,  CCLibrary.exe,  CoreSync.exe,  Adobe CEF Helper.exe,  AdobeIPCBroker.exe,  AdobeUpdateServices.exe, CCXProcess.exe, and Adobe Genuine Software Integrity service.

    {Note, the AdobeIPCBroker task kept restarting on me}

    -Press windows + R key on your keyboard [ This will open RUN window ] > Type %localappdata%  > Press Enter > Then open Adobe folder > Locate and delete AAMupdater and OOBE folder.

    - He then went to my Local Disk/ProgramData/Adobe folder and renamed the "SL Store" folder to "SL Store.old" which implies he did not want to fully delete it, but wanted it removed from the boot path.

    - Launch a CS6 app.  I was shown a dialog box stating my free 30 trial had started, but there was an option to 'Register Now' (or something like that).  I could then click on that button and type in my CS6 serial number and then use my CS6 app.

    Pauley

    Participant
    August 16, 2012

    I'm having the exact same issue.  I've been on the phone with adobe for a week and they have been unsuccessful with fixing the problem.  Did you ever get it resolved.  If so, how????

    Participant
    September 7, 2012

    Same issue,

    Win7 64, Creative Suite 6.

    No I will not create another admin account. This problem is not on my end.

    Known Participant
    September 8, 2012

    I have the same problem with CS6 and have been on chat with adobe 3 times and on the phone for 4 more time and still did not get fix. Every 3 or 4 days the probelm re-occure. Very frustrating!!!

    Jeffrey_A_Wright
    Community Manager
    Community Manager
    July 2, 2012

    BKKDon I branched out your discussion as the main topic in the previous thread was for users having difficulties with the registration screen who are utilizing Creative Cloud.  If you are continuing to experiencing difficulties with the registration screen coming up can you please post what steps you have tried so far to resolve your difficulties?

    BKKDon
    BKKDonAuthor
    Inspiring
    July 3, 2012

    Hi Jeff,

    Actually it is just annoying as it continually asks me to complete my registration and if you click on the message (appears as a notification) it takes me to the login page to enter my Adobe ID. The first couple of times I checked but the Serial is registered correctly. And it only happens with CS6 and none of the other products in the Creative suite Design Standard.

    Not sure why it is happening as it has just started recently. It is just annoying as I am not restricted or stopped from using CS6.

    Regards, Don

    Jeffrey_A_Wright
    Community Manager
    Community Manager
    July 3, 2012

    I could understand how that would be inconvenient.  I would recommend starting with creating a new administrator account to see if you have the same behavior under that account.  It sounds likely that you have an issue with your permissions and the CS6 software being unable to save the preference that you had made previously regarding registration information.  By starting with a freshly created admin account we can see if the permissions on your current account have been compromised.