Skip to main content
Hotglass
Hotglass
Participant
January 10, 2015
Answered

Photoshop CS6 Serial Number

  • January 10, 2015
  • 2 replies
  • 19414 views

I downloaded Photoshop CS6 but I need my serial number to activate it. The Adobe page where I downloaded the product (Localize o número de série rapidamente) said that I could locate them in my page on the 'My Products' section, but it's empty; it also said that, if empty, I should check the mail Adobe sends to my mail when a product is downloaded. But I haven't received such mail even though I already have my Adobe ID.

Could anyone help me?

This topic has been closed for replies.
Correct answer Hotglass

Hotglass please click on the blue box which says Still Need Help at https://helpx.adobe.com/contact.html?step=DSGN_downloading-installing-setting-up_serial-numbers-redemption-codes_stillNe….  You will then be given the option to chat with a member of our support team.


Thanks for the answer. For now I managed to solve the problem so it won't be necessary but I will keep the link you provided close by should I need help again.

Thank you for your time.

2 replies

V
vijuv87052995
Participant
April 15, 2018

Kindlyplease help me to get my serial number for photoshop

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
April 15, 2018

Lost information - see reply #1 in https://forums.adobe.com/thread/2008767

- page has links to programs to find an installed serial number in Mac or Windows

- includes link to your Adobe account to check for registered serial numbers

- when you find your serial number(s) write them down and put in a desk drawer

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
January 10, 2015

Hotglass if you are unable to locate your serial number under your account then please contact our support team directly at Contact Customer Care.  You can find additional details regarding locating registered serial number at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

Hotglass
HotglassAuthor
Participant
January 10, 2015

Thanks for answering but what you suggest is what I already tried and led me to make my question on this forum: when i go to 'Contact Costumare Care' I'm givena list of options for what is the problem, which takes me to the page that should help solve it. However, on the 'Find your serial number' page is the problem I already presented in my question: the page says that the serial number for the product i downloaded is in my Adobe ID page under the 'My Products' page, which it isn't, and it says that, in such case, i should check the mail Adobe sends to my email when an Adobe product is downloaded, but I haven't received such mail.

And that is the problem: the solutions provided for me require things that I simply don't have because they were supposed to have been provided by Adobe itself.

Hotglass
HotglassAuthorCorrect answer
Participant
January 12, 2015

Hotglass please click on the blue box which says Still Need Help at https://helpx.adobe.com/contact.html?step=DSGN_downloading-installing-setting-up_serial-numbers-redemption-codes_stillNe….  You will then be given the option to chat with a member of our support team.


Thanks for the answer. For now I managed to solve the problem so it won't be necessary but I will keep the link you provided close by should I need help again.

Thank you for your time.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices