Photoshop Elements 15 serial number is invalid

[beva25349643]

I purchased adobe photoshop elements 15 from a retail outlet today. I tried to register the product on my computer - MacBook Pro. When prompted, I gave the serial number as indicated on the sleeve of one of the DVD's in the package. The other didn't have a serial number. The message I received was that the serial number was invalid; however, it was the only serial number included in the package. As a result, I am not able to download the software. Very frustrating.

[John T Smith]

Downloading is what you do to get a file from an Internet site to your computer... Installing is what you do to have install files put a program on your computer and link it to your operating system... what are you doing... downloading, or installing?

Without posting the numbers, what is the format of what you have?

I think Adobe serial numbers are 6 groups of 4 numbers, but it's been awhile so I'm not 100% sure

[beva25349643]

Sorry for the confusion. I am installing. The serial number is 6 groups of 4 numbers.

[John T Smith]

Invalid License http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html may help

Otherwise,

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http://helpx.adobe.com/x-productkb/global/service-ccm.html

[beva25349643 · Accepted solution]

Thanks for your help. I reinserted the DVD and the serial number worked!