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MichelBParis
MichelBParis
Legend
October 18, 2020
Answered

Photoshop Elements 2021 order re-installs 2020

  • October 18, 2020
  • 4 replies
  • 2966 views

Just like every recent year, I buy the upgrade version of Elements.

The purchase is recorded correctly as expected in my account, with the download link and the license number.

The download is for:

PhotoshopElements_2021_LS30_win64.exe

[downloader file name edited... Sorry]

However, that installer re-installs 2020 !!!

I have checked and tried again several times, no way to install version 2021.

 

It seems I can't use the 'chat' option to get help until Monday?

 

Additional info:

The re-install also install an update I was not aware of :

18.0(20200120.m.139560)x64

and ACR pluging 11.3.0.197

(which has replaced the 11.4 version I had manually installed!)

 

I am using the installer in French, but as usual, I choose to install the English version.

 

As expected, the reinstall of 2020 did not require signing in.

 

 

 

    Correct answer MichelBParis

    I have been able to download another installer,

    PhotoshopElements_2021_LS30_win64_ESD.zip

     

    All seems well now.

    Thanks again.

    4 replies

    deanp59348653
    deanp59348653
    Participating Frequently
    May 28, 2021

    My PSE 2020 doesn't open.  I'm fed up. They kind of wanting you to pay for CC, nut my mac is not compatible. I'm looking for another photo editor.

    Phil Pickering
    Phil Pickering
    Legend
    May 28, 2021

    Hi Dean,

     

    If you're still using your 2009 iMac, that computer can only run macOS Sierra 10.12 (or earlier).

     

    Adobe Photoshop Elements 2020 requires at least macOS High Sierra 10.13 as listed here:

     

    Photoshop Elements system requirements

    deanp59348653
    deanp59348653
    Participating Frequently
    May 28, 2021

    My mac runs on OS High Sierra 10.13.6. This is the max OS upgrade for this mac. Funny thing is they deleted all the old purchased softwares in my adobe account.

    W
    water5C26
    Participant
    October 19, 2020

    thanks for sharing this issue. 

    MichelBParis
    MichelBParisAuthorCorrect answer
    Legend
    October 19, 2020

    I have been able to download another installer,

    PhotoshopElements_2021_LS30_win64_ESD.zip

     

    All seems well now.

    Thanks again.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 18, 2020

    your computer must meet pse 2021 specs or you'll be offered a compatible 2020 version.  in particular, you need:

     

    • macOS 10.14 through 10.15 or macOS 11
    • Microsoft Windows 10 version 1903 or later (version 1909 recommended); 64-bit versions only; Windows 7, Windows 8.1 not supported

     

    complete specs are here, https://www.adobe.com/products/photoshop-premiere-elements/tech-specs.html

    MichelBParis
    MichelBParisAuthor
    Legend
    October 18, 2020

    Many thanks, kglad,

    but I don't think that is the issue. I do have the correct specs, OS (1909) etc. By the way I can even use Photoshop, LRC and Bridge (updated this morning).

     

    System Information:

    Adobe Photoshop Elements Version: 18.0 (20200120.m.139570) x64
    Operating System: Windows 10 64-bit
    Version: 10 or greater
    System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
    Physical processor count: 2
    Logical processor count: 4
    Processor speed: 3093 MHz
    Built-in memory: 8131 MB
    Free memory: 2041 MB
    Memory available to Photoshop Elements: 7424 MB
    Memory used by Photoshop Elements: 70 %

     

    Size of the downloaded installer: 9784 kB

    Size of the installer for 2020 last year: 2442 kB.

     

     

    .

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 18, 2020

    then clear your browser's cache or use a different browser to download.

     

    if that fails, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

    click contact us (in the lower right)
    in the chat field, type AGENT
    be patient, it can take quite a while to reach a human

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