Skip to main content
L
Ludimist
New Participant
May 15, 2020
Answered

Photoshop Installer does nothing

  • May 15, 2020
  • 3 replies
  • 22257 views

After the Update to OS Catalina on my Macbook Pro 2012 my CS6 version stopped working so I bought a subscription to Photoshop CC and downloaded the installer. After unpacking and starting the installer I get a notice about security and that photoshop was loaded from the internet. I accept. Nothing happens. I start the installer again. Nothing happens. I look up the security settings of my mac. There's no notice about the Photoshop Installer being still blocked. There is no answer on the FAQs. Did anyone have similar problems? Thanks in advance.

    This topic has been closed for replies.
    Correct answer GoldingD

    If you have started paying for a subscription, then you need to download and install the Adobe Creative Cloud Desktop App. This is not the old style installer that lightroom 6 and earlier used.

     

    https://www.adobe.com/creativecloud/desktop-app.html

     

     

    3 replies

    GoldingD
    GoldingDCorrect answer
    Brainiac
    May 17, 2020

    If you have started paying for a subscription, then you need to download and install the Adobe Creative Cloud Desktop App. This is not the old style installer that lightroom 6 and earlier used.

     

    https://www.adobe.com/creativecloud/desktop-app.html

     

     

    L
    LudimistAuthor
    New Participant
    May 21, 2020

    Yes, thanks, that solved it. I repeatedly went to the software page without having Creative Cloud installed. The Installer doing nothing without the base tool is completely normal.

    GoldingD
    GoldingD
    Brainiac
    May 17, 2020

    What installer are you tyring tto install?

     

    Nancy OShea
    Nancy OShea
    Community Expert
    May 15, 2020

    Does your computer user profile have administrative level permissions to delete/install software?

     

    Did you uninstall 32bit apps BEFORE you upgraded to macOS Catalina? If not, you may have some problems.

    Run the Adobe Cleaner Tool to remove old files from your system.

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

     

    Sign-in and install Creative Cloud Desktop App with which you manage all your Creative Cloud apps.  For best results, use a good browser like Chrome or Firefox that accepts cookies and does not have script blockers.

    https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

     

     

    Nancy O'Shea— Product User & Community Expert
    B
    Bex123
    New Participant
    October 13, 2020

    I have a similar issue, so I have the Adobe CS6 Photoshop license (a bit oldschool these days I know), I have updated my macbook pro to Catalina 10.15.7 and when trying to open photoshop an error message appears: ""Adobe Photoshop CS6" needs to be updated. The developer of this app needs to update it to work ith this versio of macOS. Contact the developer for more information." Apple explained that this is because photoshop cs6 is a 32 bit app and these types of apps aren't compatible with Catalina IOS. 

     

    What are my next steps?

     

    As I was away on a job on location at the weekend, I had to download Adobe Photoshop 2020 as a free 7 day trial - to access my CR2 raw files. Obviously I want to keep Catalina IOS (unless I have no other option to revert to an older IOS) but I also want to keep using my CS6 license. 

     

    Any help would be greatly appreciated, I have recently been made unemployed and this would really help me to secure a new potential job opportunity. 

     

    Thanks in advance!

    Nancy OShea
    Nancy OShea
    Community Expert
    October 13, 2020

    CS6 is 32-bit and will never run on Catalina.  Sorry.  You can thank Apple for that. Either revert to an older OS on a virtual machine or 2nd computer and never upgrade again.  Or switch to the paid Creative Cloud plan of choice.

     

    Nancy O'Shea— Product User & Community Expert
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices