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Photoshop Installer does nothing

New Here ,
May 15, 2020

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After the Update to OS Catalina on my Macbook Pro 2012 my CS6 version stopped working so I bought a subscription to Photoshop CC and downloaded the installer. After unpacking and starting the installer I get a notice about security and that photoshop was loaded from the internet. I accept. Nothing happens. I start the installer again. Nothing happens. I look up the security settings of my mac. There's no notice about the Photoshop Installer being still blocked. There is no answer on the FAQs. Did anyone have similar problems? Thanks in advance.

If you have started paying for a subscription, then you need to download and install the Adobe Creative Cloud Desktop App. This is not the old style installer that lightroom 6 and earlier used.

 

https://www.adobe.com/creativecloud/desktop-app.html

 

 

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Photoshop Installer does nothing

New Here ,
May 15, 2020

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After the Update to OS Catalina on my Macbook Pro 2012 my CS6 version stopped working so I bought a subscription to Photoshop CC and downloaded the installer. After unpacking and starting the installer I get a notice about security and that photoshop was loaded from the internet. I accept. Nothing happens. I start the installer again. Nothing happens. I look up the security settings of my mac. There's no notice about the Photoshop Installer being still blocked. There is no answer on the FAQs. Did anyone have similar problems? Thanks in advance.

If you have started paying for a subscription, then you need to download and install the Adobe Creative Cloud Desktop App. This is not the old style installer that lightroom 6 and earlier used.

 

https://www.adobe.com/creativecloud/desktop-app.html

 

 

Topics

Download and install, Mac, Problem or error

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989

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Adobe Community Professional ,
May 15, 2020

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Does your computer user profile have administrative level permissions to delete/install software?

 

Did you uninstall 32bit apps BEFORE you upgraded to macOS Catalina? If not, you may have some problems.

Run the Adobe Cleaner Tool to remove old files from your system.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Sign-in and install Creative Cloud Desktop App with which you manage all your Creative Cloud apps.  For best results, use a good browser like Chrome or Firefox that accepts cookies and does not have script blockers.

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

 

Nancy O'Shea, ACP
Alt-Web.com

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LEGEND ,
May 16, 2020

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What installer are you tyring tto install?

 

Just another Adobe customer; My Sys; APP: LRC 9.4, PS 21.2.1; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.6; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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LEGEND ,
May 16, 2020

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If you have started paying for a subscription, then you need to download and install the Adobe Creative Cloud Desktop App. This is not the old style installer that lightroom 6 and earlier used.

 

https://www.adobe.com/creativecloud/desktop-app.html

 

 

Just another Adobe customer; My Sys; APP: LRC 9.4, PS 21.2.1; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.6; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Ludimist LATEST
New Here ,
May 21, 2020

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Yes, thanks, that solved it. I repeatedly went to the software page without having Creative Cloud installed. The Installer doing nothing without the base tool is completely normal.

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