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jesusandrew
jesusandrew
Participant
January 8, 2015
Question

Printer spooler error when attempting to install Acrobat Pro (also Reader)

  • January 8, 2015
  • 1 reply
  • 2555 views

I tried to install the trial version of Acrobat Pro today.  Installation would not complete due to an inability to stop the print spooler.

After this failure to install, I was no longer able to access my printer via the previously installed Acrobat Reader.  I uninstalled Reader and attempted to reinstall it, only to discover the same print spooler problem.  Neither program will now install.

I am running the latest version of Windows 8.  Can anybody help?

    This topic has been closed for replies.

    1 reply

    Mylenium
    Mylenium
    Legend
    January 8, 2015

    What printer? What system? What exact errors? You need to be much more specific.

    Mylenium

    jesusandrew
    jesusandrewAuthor
    Participant
    January 9, 2015

    Back with more information.

    After rebooting I successfully installed Acrobat Reader XI and established that it could contact the printer.

    I then tried to install the trial version of Acrobat Pro XI.  The procedure was slightly different this time, as this time it went via Adobe Creative Cloud, but the installation failed.

    The error report follows:

    Exit Code: 7

    Please see specific errors below for troubleshooting. For example, ERROR:

    -------------------------------------- Summary --------------------------------------

    - 0 fatal error(s), 3 error(s)

    ----------- Payload: Acrobat Professional 11.0.0.0 {23D3F585-AE29-4670-8E3E-64A0EFB29240} -----------

    ERROR: Error 2753.The File 'Aiod.dll' is not marked for installation.

    ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.

    MSI Error message: Error 2753.The File 'Aiod.dll' is not marked for installation.

    ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603

    -------------------------------------------------------------------------------------

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