Skip to main content
S
SailmanDouglas
Participant
September 19, 2013
Répondu

"CreativeCloudSet-Up.exe couldn't be downloaded."

I have a brand new laptop and I'm getting this error when I try and download my first app ""CreativeCloudSet-Up.exe couldn't be downloaded." I'm running windows 8 and using IE 10.

Ideas?

Thanks

Ce sujet a été fermé aux réponses.
Meilleure réponse par Romsinha-9KMEUt

Hi SailmanDouglas,

Are you on a managed network. If yes, then try connecting to some alternate network source and try installing again.

Refer the kb: http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for more information.

Regards,

Romit Sinha

1 commentaire

iAnkitkhurana
Adobe Employee
iAnkitkhurana
Adobe Employee
September 19, 2013

Hi SailmanDouglas,

Welcome to the Community!

Try to download the Creative cloud app from here using a different browser like Google Chrome or Mozilla Firefox: https://creative.adobe.com/products/creative-cloud

Thanks!

Ankit

S
SailmanDouglasAuteur
Participant
September 19, 2013

Thanks Ankit,

I tried Chrome and it says failed because of "network error"

Romsinha-9KMEUt
Adobe Employee
Romsinha-9KMEUtRéponse
Adobe Employee
September 19, 2013

Hi SailmanDouglas,

Are you on a managed network. If yes, then try connecting to some alternate network source and try installing again.

Refer the kb: http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for more information.

Regards,

Romit Sinha

Conditions d'utilisationAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices