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robertb45245230
robertb45245230
Participant
October 10, 2017
Answered

Re: Installer failed to initialize

  • October 10, 2017
  • 1 reply
  • 628 views

I have been a user of Adobe Products (e.g. Photoshop, Illustrator and InDesign) for decades and I’ve been very satisfied until now. After installing High Sierra on my MacBook pro, I am unable to access Creative Suite (CS 5.5) products and I have called Adobe, look through your forums without getting any considerate direction on how to solve the problem. After the installation of High Sierra, I received an error message which stated" install Legacy Java SE 6 Runtime which was a nightmare to find. Afterwards, I tried installing CS6 and received the following error message " Installer failed to initialize. This could be due to a missing file. Please download Adobe Support Advisor to the problem, however, Adobe Support Advisor is no longer available and the CS6 and lower are no longer supported by Adobe. When I asked about upgrading to Adobe Creative Cloud, I could not get the time of day from the representative who I was speaking with regarding the installation and compatibility with High Sierra. This is poor customer service and if I didn’t desperately need Photoshop, Illustrator, or InDesign for my profession—I would be through with your organization.

    This topic has been closed for replies.
    Correct answer Bani Verma

    (Branched out as a new discussion)

    Hi Robertb45245230,

    Sorry that you are having trouble your Adobe CS5.5 products on the latest Mac OS High Sierra, In order to resolve the issue please follow the steps given in the following document and see if that helps: Installing Creative Suite on macOS 10.12 (Sierra).

    Also refer to the following FAQ: Installing Creative Suite on a new Mac or macOS 10.12 (Sierra) or later .

    Let us know if this helps.

    1 reply

    Bani Verma
    Community Manager
    Bani VermaCommunity ManagerCorrect answer
    Community Manager
    October 10, 2017

    (Branched out as a new discussion)

    Hi Robertb45245230,

    Sorry that you are having trouble your Adobe CS5.5 products on the latest Mac OS High Sierra, In order to resolve the issue please follow the steps given in the following document and see if that helps: Installing Creative Suite on macOS 10.12 (Sierra).

    Also refer to the following FAQ: Installing Creative Suite on a new Mac or macOS 10.12 (Sierra) or later .

    Let us know if this helps.

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