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J
jyunte9
Inspiring
December 21, 2017
Answered

Re: Updating to 13.1.2 Photoshop CS6

  • December 21, 2017
  • 2 replies
  • 12400 views

I know this is a really old thread... but for some reason, I've just started encountering this problem.

I've been using the boxed set of CS6 Production Premium for years. I recently subscribed to CC, and now Creative Suite is telling me there's an update for Photoshop CS6. When I run it, it fails with the U44M1P7 error. The logs indicate that some files are "corrupted".

I've renamed the folders that the article mentions, I've uninstalled Photoshop CS6, downloaded the latest version from the Adobe web site, reinstalled it, and an update appears.. the update goes smoothly, but it updates to 13.0.1.  Some time later, the next update appears, 13.1.2, and that one fails!

You mentioned skipping an update.How does one do that?

    This topic has been closed for replies.
    Correct answer jyunte9

    Ok... I got no responses, so I fixed it myself.

    1) Uninstall Photoshop CS6

    2) Reinstall Photoshop CS6

    3) Creative Cloud will tell you update 13.0.1 is available. Ignore it, do not update.

    4) Wait a few more days.

    5) Creative Cloud will tell you update 13.1.2 is available. Update.

    6) Come back to this forum to post your results.

    2 replies

    T
    Test Screen Name
    Legend
    May 25, 2019

    The updates were for CS6 for Cc subscribers and issued after Cc replaced CS6. I believe they were largely things involving online services. Anyway nobody can get them now: discontinued. I don’t say this is a good thing.

    Bani Verma
    Community Manager
    Bani VermaCommunity Manager
    Community Manager
    December 22, 2017

    (Branched out as a new thread)

    Hi Jyunte9,

    Sorry that you are having trouble updating your Adobe CS6 products as it fails with an error "U44M1P7".

    Just to confirm have you tried all the steps listed in the following help document: "Installation failed" error U44M1P7 with Adobe Creative Cloud or Adobe Creative Suite 6 updates ?

    Awaiting your response.

    J
    jyunte9Author
    Inspiring
    December 22, 2017

    Yes, as stated above, I've done everything that article says to try. Specifically, I've:

    • Renamed the 1.0 folder (for example, to 1.0.old). Then reinstall the update. - It fails.
    • Downloaded the update from the Adobe product updates page. Then run the installer to apply the update. - It fails.
    • Go to Control Panel > Programs and Features, find the affected CS6 app, and click Uninstall. Then reinstall the app and reapply the update. - It fails.
    • Taken a look at the installation log to help determine the exact cause of the error. The name of the installation log is similar to the name of the failed update. - It says there are corrupt files and to reinstall the product, which I've done, see above -- It fails.:

    ERROR: DF045: File corruption detected. Re-install the product & then apply the patch again. (Can not repair file "C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\boost_threads.dll")(Seq 15)

    ----------- Payload: Adobe Photoshop CS6 Core_x64_13.1.2_AdobePhotoshop13-Core_x64 13.1.2.0 {59482051-CFF2-47AE-B944-A7352D74A8B5} -----------

    ERROR: DF045: File corruption detected. Re-install the product & then apply the patch again. (Can not repair file "C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plugin.dll")(Seq 14)

    ----------- Payload: Adobe Photoshop CS6 Support_13.1.2_AdobePhotoshop13-Support 13.1.2.0 {B65FABC3-FCF2-4BE6-B12A-600CA2EBFB9D} -----------

    ERROR: DF045: File corruption detected. Re-install the product & then apply the patch again. (Can not repair file "C:\Program Files (x86)\Common Files\Adobe\Adobe Photoshop CS6\patcher_trigger\patchTrigger")(Seq 5)

    After renaming the 1.0 folder, uninstalling Photoshop CS6, downloading Photoshop CS6, reinstalling Photoshop CS6, it will download  and successfully update to 13.0.1.  A day or so later (or immediately, if I use Creative Cloud to check for app updates), it'll try to download  and install 13.1.2. It downloads fine, but will not install.

    J
    jyunte9AuthorCorrect answer
    Inspiring
    February 3, 2018

    Ok... I got no responses, so I fixed it myself.

    1) Uninstall Photoshop CS6

    2) Reinstall Photoshop CS6

    3) Creative Cloud will tell you update 13.0.1 is available. Ignore it, do not update.

    4) Wait a few more days.

    5) Creative Cloud will tell you update 13.1.2 is available. Update.

    6) Come back to this forum to post your results.

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