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Testversion trotz Abo!

New Here ,
Aug 03, 2017

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Hallo Community,

ich habe das Abo für alle Adobe Apps aboniert jedoch steht nach dem Downlaoad der Desktop Apps, dass dies nur Testversionen sind obwohl ich dafür ja eine Lizenz habe. In der CC App steht nur die Option "Jetzt kaufen".

Hatte früher das Foto Abo, dort lief alles Prima.

Habe schon probiert alle Apps zu deinstallieren und wieder installieren- ohne Erfolg.

Auch habe ich mich schon mehrmals ab- und wieder angemeldet bei der CC-App.

Bitte um dringende Hilfe da ich ansonsten nicht auf meine Arbeit fortsetzen kann!

Danke!!!

It seems that we will need to do some technical troubleshooting.

Can you please Contact Customer Care so the agent can remote into your machine an fix the issue for you?

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Testversion trotz Abo!

New Here ,
Aug 03, 2017

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Hallo Community,

ich habe das Abo für alle Adobe Apps aboniert jedoch steht nach dem Downlaoad der Desktop Apps, dass dies nur Testversionen sind obwohl ich dafür ja eine Lizenz habe. In der CC App steht nur die Option "Jetzt kaufen".

Hatte früher das Foto Abo, dort lief alles Prima.

Habe schon probiert alle Apps zu deinstallieren und wieder installieren- ohne Erfolg.

Auch habe ich mich schon mehrmals ab- und wieder angemeldet bei der CC-App.

Bitte um dringende Hilfe da ich ansonsten nicht auf meine Arbeit fortsetzen kann!

Danke!!!

It seems that we will need to do some technical troubleshooting.

Can you please Contact Customer Care so the agent can remote into your machine an fix the issue for you?

TOPICS
Creative Cloud

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3.1K

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Aug 03, 2017 0
Adobe Employee ,
Aug 03, 2017

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Hi Lukas,

I understand that you are unable to activate your CC apps because you are getting a trial on them although you have a paid subscription.

I have checked your account and see that there is an active Creative Cloud (Student-Teacher Edition) subscription under the Adobe ID as on forums.

Please follow the steps as mentioned here: Stop Creative Cloud from reverting to trial mode

Let me know if that helps!

Regards,

Sheena

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Aug 03, 2017 0
New Here ,
Aug 03, 2017

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Hi Sheena,

Thanks for your fast reply.

Unfortunately the suggested steps didn´t help.

When I try to open any app like Photoshop then this Pop up appears.

Seconds later it disappears and appears again and so on.

Further I can not activate or deactivate the account in the application itself.

Adobe Pop up during Appstart.JPG

Regards,

Lukas

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Aug 03, 2017 0
Adobe Employee ,
Aug 03, 2017

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Have you tried launching as an admin?

Right click on the application and select Run as an Administrator.

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Aug 03, 2017 0
New Here ,
Aug 03, 2017

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Same result...

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Aug 03, 2017 0
Adobe Employee ,
Aug 03, 2017

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Please try the steps below:

  • Sign out from the Adobe Creative Cloud desktop application (Sign in and sign out to activate Creative Cloud apps)
  • Browse to the location: [System Drive]:\ProgramData\Adobe
  • Rename the 'SLStore' folder to 'SLStore_old'
  • Browse to the location: [System Drive]:\Program Files (x86)\Common Files\Adobe
  • Rename the 'SLCache' folder to 'SLCache_old'
  • Sign in to the Adobe CC desktop app

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Aug 03, 2017 0
New Here ,
Aug 03, 2017

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Again same result...

The CC App asked to reinstall the apps. I did so but still the same result.

After waiting for about 10min this window pops up. But after clicking "Diese Software lizensieren" i come back to the same point as before...

Unbenannt.JPG

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Aug 03, 2017 0
Adobe Employee ,
Aug 03, 2017

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It seems that we will need to do some technical troubleshooting.

Can you please Contact Customer Care so the agent can remote into your machine an fix the issue for you?

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Aug 03, 2017 1
New Here ,
Jan 28, 2018

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Hey,

ich habe genau das gleiche Problem! Es erscheinen ebenfalls die exakt gleichen Popups. Hast du das Problem lösen können? und wenn ja, wie?

Freundliche Grüße

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Jan 28, 2018 0
New Here ,
May 28, 2018

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habe das gleich problem, es tut mir leid aber mit adobe gehts mit jedem update bergab

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May 28, 2018 0