This morning's Creative Cloud Update just REMOVED FILES from my computer, how do I contact Adobe??

I had to stop using Photoshop CC on a brand new Macbook pro as it crashed all the same when doing a minimal task such as resizing a small logo.

3 years on,  CC Lightroom didn't install, but CC trashed my Vagrant boxes when it crashed the machine and I had to hard power cycle.

Blogs full of 'Adobe crashes new laptop' . Is it built on Flash??!

I find it discouraging that some posters find fit to reprimand users for storing files on their root/hard drives. This is akin to blaming the victim for the crime. Let's talk about "best practices." Best practices includes thoroughly testing software before it's released. Best practices includes immediately notifying customers if a dangerous problem is noticed. Best practices includes great customer service when you screw up. Let's focus on what really went down here. (Yes, I had a root drive folder nearly wiped out. Yes, I had plenty of local backups. But seriously, does adobe get a free pass on this?  Just when is enough enough? Many of us are running app updates all the time, updating OS, and doing other extra security measures like 2-step authentication. When the hacker turns out to be your paid service, it's pretty sad.)

i have 3.5.1.206 but cannot update to 3.5.1.209 ... seems that the installer

cannot download Creative Cloud Desktop ... always hang at 2%.

Is anyone else having kernal panics while cc .209 is running...

I had to shut it down to keep my mac from staying face down in the mud....

The spin Adobe  are are putting on Twitter is such a bunch of BS...Saying it's been resolved? HA! Where are our lost files?

Adobe Customer Care (@AdobeCare) | Twitter

It's been FOUR days now and Adobe has failed to make an official statement or provide help to affected users.

Totally irresponsible and I will not be renewing my cloud subscription.

‌One question : WHY hasn't Adobe advised users DIRECTLY that they may have been affected?

Finding this out problem from third parties hardly builds trust. And scrabbling to work out what (if anything) has happened to my data is not a good use of my time. Thanks for nothing, Adobe.

If Adobe had half a brain they would rapidly and proactively get out in front of this (partnering with Apple if need be) with an aggressive program to recover customer's lost data.  They need to take full responsibility for this.

Initially they need to identify the most likely folders that were affected and communicate that to customers with an initial fix

Their trust was compromised with the recent Lightroom debacle and now this...

Wow, any semblance of trust is gone!!!

I still wonder just how many people out there may not even be aware of the situation with the updater and are struggling with the problem, thinking it's something they inadvertently did, or that their hardware may be failing them. Unless you follow the forums, etc. you may have not have received word of the updater issue. I don't recall actually receiving an email from Adobe regarding the matter. I have been receiving the Adobe Forum emails so I'm seeing that there are many others in the same situation as me, where I had a folder named on the root level beginning with an inserted space. And I too did lose hours of work. At this time, I've simply turned off the 'cloud' and will continue working with my CS6 versions of software until such time that I need to get back onto the cloud for a specific application.

I am on Mac OS X, 10.8 I think I am affected by this error from Adobe. I think my .vol folder contents were deleted.  By my bad luck, my clone backups were run end of day 2/12 and 2/13 :-(   after the CC upgrade of .206

Now when I create a folder, I get a message to input my mac os x password.

I can't find anything on google (yet) that shows what should be in .vol folders.  That is my first hidden folder with write access.  Does anyone know what files are supposed to be in there ?