unable to install Apps in creative cloud.

Forum|Forum|10 years ago
July 2, 2015
1 reply
278 views

I was using creative cloud and functioning proper. Today I have to format my computer due to some internal error (Windows 8.1 pro - 64 bit). I reinstalled creative cloud but not finding any app to install - I can not see any app in Apps section. Can any one help me why I facing this problem?

This topic has been closed for replies.

Correct answer somgupta@adobe.com

Mukesh

Please try the given below step and check if it works.

Remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.

Mac OS: You can locate the OPM.db file in the \User\<user name>\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see Access hidden user library files | Mac OS 10.7 Lion.
Windows: You can locate the OPM.db file in the \Users\<user name>\AppData\Local\Adobe\OOBE folder. To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.

Somya

somgupta@adobe.comCorrect answer

Adobe Employee

Mukesh

Please try the given below step and check if it works.

Remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.

Mac OS: You can locate the OPM.db file in the \User\<user name>\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see Access hidden user library files | Mac OS 10.7 Lion.
Windows: You can locate the OPM.db file in the \Users\<user name>\AppData\Local\Adobe\OOBE folder. To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.

Somya

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded