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R
Rozanov
Participant
October 29, 2012
Question

Unable to uninstall CS3

  • October 29, 2012
  • 2 replies
  • 617 views

I suddenly started getting a "Licensing has stopped working" error when running CS3 applications. I followed ALL the steps on http://helpx.adobe.com/creative-suite/kb/error-licensing-stopped-windows.html to no avail. I searched this forum and tried to uninstall CS3, which failed. I ran the Adobe CS Cleaner Tool and I got "no session to delete" message. On the recommendation of one of the Adobe reps on the forum I ran a Microsoft Uninstaller tool and removed all CS3 products. Now I can neither install nor uninstall, nor run any of the CS3 applications.

An online chat with an Adobe rep didn't go anywhere. I was constantly just sent to the support page.

I also tried to call Adobe support but after being on hold for 10 minutes the call hung up.

This topic has been closed for replies.

2 replies

Mylenium
Mylenium
Legend
October 29, 2012

Delete the caps.db.

Important Directories

Mylenium

R
RozanovAuthor
Participant
October 29, 2012

I did. Deleted the caps folder, Adobe PCD and made sure FlexNet had all the permissions.

Rave
Rave
Participating Frequently
October 29, 2012

What happens when you try to reinstall? Do you get any error messages?

R
RozanovAuthor
Participant
October 29, 2012

When I run the installer it shows a progress bar and then it quits. When I go to the control panel and click on add and remove programs and try to uninstall CS3 Design Premium the (un)installer doesn't launch.

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