Skip to main content
J
Johnnymaxx
Participating Frequently
March 24, 2012
Question

Where do I find the file to install Adobe Premiere Elements 10 on Windows 7 64 bits?

  • March 24, 2012
  • 1 reply
  • 1157 views

Hi there. I ran a little search on the forum for that subject but I couldn't find it. So, if it is a double post or something like that, I'm sorry, and please lead me to where it was already talked about.

The thing is: I bought the downloadable bundle with Premiere Elements 10 and Photoshop Elements 10 and I have the links to download them on my account, no problem. I installed them both on my Windows XP last year and that was ok.

Yesterday I upgraded my PC and now I have Windows 7 64 bits on. I could install Photoshop Elements just fine, but when I try to install Premiere Elements 10, the following error message appears.

So, what do I do? I looked for it on my account again and there is no other file there, just the same file I used before on Windows XP and I'm trying to use now, just like with Photoshop Elements 10, but that worked just fine.

And that leads to my question that is the name of this discusssion. Can someone help me? I live in Brazil and I didn't want to call phone support, and since I didn't find any free agent to call me on chat support, I decided to go here.

I hope you guys can help me and thank you in advance.

My best regards,

Joao Jose Gois

    This topic has been closed for replies.

    1 reply

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    March 24, 2012

    Johnnymaxx you should have two Windows installers available to you.  One for Windows 32-bit and the other for Windows 64-bit.  The following steps should allow you to locate your downloads:

    1. Go to the Adobe Store for your country and sign in with your Adobe ID and password.
    2. Click My Orders and then My Order History.
    3. Locate the order number, and click the Download link in the Downloads column.
    4. Start the download by doing one of the following:
    5. Click Download and follow the onscreen instructions.
    6. Click Akamai Download Manager and follow the onscreen instructions.
    7. Click Alternate Download Method, and then click the .7z and .exe files (Windows) or the .dmg file (Mac OS) to download the software to your computer.
    J
    JohnnymaxxAuthor
    Participating Frequently
    March 24, 2012

    Hi Jeff, thanks for the reply.

    Unfortunately it didn't work, but I guess that you helped me to really find the issue here.

    I really have only one installer available to me, for both Photoshop Elements and for Premiere Elements. However they have a slight difference in the file name.

    On Photoshop, when I download the files, their names are just "Photoshoplements_10_LS15" and the extension. However, on Premiere, after the name of the program there is "win32" and only then we get to the extension file.

    So, I only have access to Win32 download. Even if I click on the "Alternate Download Method", I can only see two files: One that is the .7z file and the .exe, but both saying "win32" in the name.

    I still can't install it in here.

    Is there any mail that I can send to adobe support? When I go to Brazilian Adobe Online Store and click on Support, I'm always redirected to the '.com' website and I end up here.

    Once again, thank you all in advance for all the help or attention for this thread.

    Regards,

    Joao Jose Gois

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    March 26, 2012

    I agree Johnnymaxx to resolve your access to th 64-bit installer you will need to contact our support team.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you described.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices