Participating Frequently

Question

why do i have to update Adobe application manager for 5 month old CS6 Master collection?

Forum|Forum|4 years ago
August 7, 2021
4 replies
1111 views

All of my pre installed adobe programs on my HP laptop (windows 10)

inc acrobat and master collection (CS6) are now unusable. Ever time I try to open any program it gives me this screen message.(see pic) I have not knowingly downloaded any cloud update or program.

This topic has been closed for replies.

John T Smith

Community Expert

Without a transfer or a serial number you do not actually own the program, so there is no way to fix the problem

M

mick1549Author

Participating Frequently

Thank you this is now becoming apparent. I have left a message informing the seller that they have miss sold me the laptop and what was described as a full version and not a trial. I will now try to plead my case through Paypal for a full refund.

Nancy OShea

Community Expert

Good luck. But technically you bought a laptop, not software.

Only Adobe Authorized vendors, retailers & resellers can sell Adobe software. Since Jan 2017, CS6 is not legal to sell. OEM (factory installed) software cannot be transfered.

Nancy O'Shea— Product User & Community Expert

Peru Bob

Community Expert

You only have the trial.

Do you have a serial number?

M

mick1549Author

Participating Frequently

No and the seller is non responsive after being rather rude.

Peru Bob

Community Expert

If Amazon or eBay, you may have recourse for a refund.

John T Smith

Community Expert

Did the seller do a Transfer so you are the legal owner?

https://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html
-you may NOT sell or transfer an Education serial number

M

mick1549Author

Participating Frequently

Not that I can remember and now the seller is non responsive.

M

mick1549Author

Participating Frequently

I have never accessed Creative Cloud areas of adobe (I'm not a fan) so I have no idea why this has happend. The adobe software was preinstalled on a laptop bought over the internet and had a 'lifetime' license, (so I was told by the seller). I have followed the instructions on screen but once opened the page does not open.

Nancy OShea

Community Expert

Adobe Application Manager (AAM) is NOT Creative Cloud.

There's no such thing as a "Lifetime License." There never was and there never will be. Every product has an End of Life and legacy Creative Suite products were no exception.

Unless you previously purchased a legitimate license to use Creative Suite 6 when it was still available for purchase and registered it in your name, I think you may be out of luck here. Log-in to your account below.

https://account.adobe.com/products

Nancy O'Shea— Product User & Community Expert

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded