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loose_tooth
Participant
August 21, 2015
Question

Windows 10 and CS6 Master Collection Problems.

  • August 21, 2015
  • 1 reply
  • 4699 views

I am a bit worried about getting any help at all because I am constantly being reminded, every where I look, that I am using an ancient product.  But it does not feel THAT ancient to me and, to be sure, I paid a pretty penny for it.

So... I decided to upgrade from Windows 7 to Windows 10 in the hope of getting a leaner and more up to date OS.  And it went pretty smoothly.... I just, for a week or two, enjoyed the fact that my laptops deterioration was (as it always is when you clean install Windows) halted.  It ran colder, froze less, yadda-yadda-yadda.  And the apps were not bad as well.

And because of that I did not really get around to installing the CS6 Master Collection until today.  And that went less well.

After waiting a long time, due to my crappy connection, to download the files I finally ran the installer.  At first it seemed to be going pretty well (I had Googled is there were any compatibility problems between Win 10 and CS6 and everyone, whilst not being definitive seemed to be warmly positive, certainly I do not see any "CRAP CS6 DOES 100% NOT WORK" forums coming up through the search engines.

However after installing mine I got a message that, due to any number of errors, the following applications were not installed.  It was basically the crown jewels of the Creative Suite, including PS and Br and all the others....

Heck, I thought, or words of a similar nature.  Re-started... ran the installer again, only for the specific programmes and again back to Google and again most people saying that they had few, if any compatibility problems.  So, I thought, uninstall and re-install, see where that brings us.

But how to uninstall all these programmes, I mean I do not want to go through uninstalling them one by one, that would be tedious (I wish I had gone through and uninstalled them one by one)... Ah... there is a tool!  The AdobeCreativeCloudCleanerTool.exe, brilliant!

Downloaded and ran that... english or japanese... e.... 1. All, are you sure y or n....y.  Boom.  Off it runs and in a remarkably quick time it tells me that it has finished.

But why is InDesign CS6 still on the menu....?  Ah, I know what this is.  I click the icon and it tells me that the file path is not valid and asks me if I want to delete the icon.... click.... InDesign starts up.

Okay.

Well perhaps after the uninstall I should have restarted... so I restart.  InDesign is still there. And still starts.

Okay.... so I go to the Control Panel.  I have no Adobe programmes showing as installed.

Back to InDesign... and right click... ah, uninstall.... click on that and the Control Panel>Programmes opens.  Which does not have InDesign listed as being installed.... same for virtually all of CS6.

Restart and run AdobeCreativeCloudCleanerTool.exe again... same.

Try to contact Adobe... not interested.... unless you want to buy a Creative Cloud membership?

So... at this point... alls I can think to do is factory reset the entire computer.

Unless someone can help me?  And if the answer is a factory reset... do I upgrade to Win 10 again?  Because there is little point if I cannot run Photoshop CS6.....

Any help gratefully received.

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1 reply

John T Smith
Community Expert
Community Expert
August 21, 2015

Yours is not the first message I have seen concerning Win10 problems with older programs... which is one big reason why I will NEVER upgrade my Win8.1 to Win10

Two things come to mind... right click any CS6 program you want to run and select a compatibility mode from the pop up option window

Second is somewhat related... Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for All Adobe programs] will sometimes fix "odd" errors

Otherwise... you are simply out of luck trying to run 3+ year old software on a new operating system

loose_tooth
Participant
August 21, 2015

Yeah... I think that that is how it will go.

However my main issue at this moment is not whether, ultimately, CS6 will be compatible with Windows 10... It is how I uninstall all these programmes that Windows seems to think have been uninstalled yet they linger on?