Skip to main content
G
Graham_Hermon
Participant
March 25, 2015
Question

Windows Live Mail failure

  • March 25, 2015
  • 1 reply
  • 816 views

After installing Adobe Design & Web Premium CS6 I now find that my my Windows Live Mail 2012 will not start up.  In addition when I boot my computer I get this message:

"There was a problem that caused parts of the Windows Live ID Sign-in assistant to be disabled. The problem may have been caused by a program that was recently installed. For more information, please go to http://go.microsoft.com/fwlink/?LinkID=144689"

The link opens up a web page to log into the Outlook Hotmail Account??

Clearly I can't uninstall my Adobe products, but there was no doubt that before I installed, I had no problems at all with my Windows Live Mail software.

Please help.

Graham

    This topic has been closed for replies.

    1 reply

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    March 25, 2015

    Graham what error messages are you receiving when trying to install Creative Suite 6 Design and Web Premium?  Do your Adobe Creative applications function properly?

    G
    Graham_HermonAuthor
    Participant
    March 25, 2015

    Hi Jeff.  There are no error messages when I installed the full package of software included in the Adobe Design & Web Premium CS6.   And all the software works fine.  It was after installing all updates for the software that when I restarted my PC I got the error message pasted in my first posting and then I found out that Windows Live Mail had stopped working too.  I've done a 'repair' on the Windows Live Essentials, but that hasn't made any difference.  Tonight I tried installing Windows Live Essentials tool from the MS site, but it stopped reporting I had a newer version already installed.  I haven't tried uninstalling all the Adobe Suite yet to see if the error pasted in my first posting goes and Live Mail returns, but that is a bit of a chew on.  It's 21:22 here in UK and have to go out.  Any help and advice would be much appreciated.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    March 25, 2015

    Graham I am sorry but unless you are receiving an installation error with the Adobe Creative Suite 6 applications I am not able to provide any guidance.  I would recommend posting your error message to either the Microsoft LiveMail forums or contacting Microsoft directly.

    You are welcome to review your installation logs to confirm there were no errors.  You can find details on how to locate and interpret the installation log files at Troubleshoot with install logs | CS5, CS5.5, CS6, CC.  You are welcome to post any specific errors you discover.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices